You did not meet my expectations. Your service person try to sell my repair at a 520.00 cost and your competitor charged me 120.00. The first words before even looking at my problem, he asked have I thought about a new garage door. I eventually will need a new garage door, but I do not appreciate the b.s repair quote. I will not recommend your company to anyone!!! V

- Vivian Farris

Hi Vivian, I am very sorry you were so displeased with our service. Our goal at Precision is to fix your door in a way that will last, as well as offer with the best long term value. Your wooden was rotting through at the bottom. This is caused by long term lack of maintenance/painting. Rotten wood is not repairable. Your door needs to be replaced as soon as possible. The damage to your door goes way beyond cosmetic appearance, rotten wood is no longer structurally secure and can make your door unsafe. The competitor charged $120 to get the door working knowing you'd be replacing the door soon regardless and that money would be lost and wasted. Is that the kind of service you really want? I stand by the recommendation of my technician, and if you would like to proceed with the new door I will be happy to work with you on the price as well as count the money you paid for the original service toward the cost of the door. Thank you, Joel E Belyew

The technician seemed very knowledgeable and finished the installation of the new garage door opener in the time he said it would take. However, the system doesn't work properly. The technician stated that the circuit board was bad----something that was practically unheard of but yet it was a bad board. The safety feature, and the remote clicker doesn't work. I also have to hold the button down or the door will not close. I hope this is fixed in the next day or two because you have already been paid for a half done job. Am I happy? NO!

- J Henry

Thank you for the feedback. This is a very rare problem and unfortunately it happened to you. I hope the quick correction of the issue was satisfactory.

I watched the video your have on you website. I believe my tech has put the wrong springs on has failed to adjust what was put on. when I unhooked the garage door opener and opened the door it acted like the door that slams to the ground and opens too quickly rocketing to the top.

- Philip Metzger

Hi Phillip, Your springs should be balanced, and are under warranty. I'm not sure how the springs can be shooting upward(which would indicate being too strong for your door), and slamming to the ground(which would indicate the springs are too weak for your door) at the same time. But if there is a problem we stand behind all of our repairs. Please give me a call to arrange a follow up appointment at no charge. Thank you for the feedback. Joel Belyew

Technician was not able to replicate issue we have been experiencing. As such, he blamed problem on light sensors and then took $80 from us. He made it clear he won't charge us $80 next time he comes out, but then I had to sign off on a bunch of disclaimers. Not impressed at all.

- Mark Smit

Hi Mark, I'm sorry you weren't satisfied with our service. We have a standard charge for coming to the home, that includes diagnosing the issue, minor adjustments and/or repairs, and a safety inspection. If your sensors needed an alignment and that corrected your problem than I'm not sure I'm clear on what made that such a poor experience. Please let me know how we could have provided a better service. Thank you for the feedback. Joel E Belyew

I called precision garage due to the highly ranked customer feedback. When my garage door would start going down it would automatically go back up after moving only approx. 12". The first technician told me that the door itself was the problem. He said that if I order the $800 door today that I would not have to pay the service call fee. The door was installed by a different tech while we were out of town that day. Two days later the door started having the same problem as before. I called precision and they sent a third tech to my house a couple days later. He took the time to actually do some troubleshooting and was very pleasant to work with. He told me the whole problem was due to bad sensors. He called his supervisor and he said they could replace them for an additional $96. I also work in the field service industry. If I replaced a part for a customer under my recommendation and it did not fix the problem, I certainly would not charge them for my lack of troubleshooting abilities. I spoke with this supervisor on the telephone myself. He was unwilling to do anything to make this right! He would not even install the sensors for free after buying an $800 door for no reason! Do not let this company service your garage. They are scammers, and they are not willing to correct their mistakes!

- Morgan Beyer

Hi Clint, At both the original appointment, and the appointment of installation of the new door neither technician found any problems with your doors sensors. That does not mean they may not have been a problem, sometimes intermittent problems happen and can be very difficult to diagnose. The original technician recommended replacing your door due to its poor condition, and a damaged and bent door such as yours is what was more likely causing the symptom you described at the time. I am afraid I donâ??t agree that this was a miss-diagnosis. Like I stated earlier the sensors may have been a problem prior to the third trip out, but I do not have the ability to diagnose or much less teach a technician to diagnose a problem part that works fine when they are at your home. We did waive our Service Fee for coming to your home, but the sensors were a part you would have needed to pay for even it had failed at the original appointment, or installation. I wish that all electronic problems were more black and white, but that unfortunately is not always the case. That being said, I am committed to customer satisfaction, and would like to discuss this further if youâ??d like. You can reach me at 844-4849, or reply to this email. Thanks, Joel E Belyew

The door is fine; but, in talking with several other contractors I am told a door installation should include outside trim and weather strip. Precision did not install and insists on an additional charge to come make it right. Will not recommend to anyone.

- Sandra Baldwin

Hi Sandra, Thank you for the review. I have chosen to use what I believe is a superior seal. It is solid vinyl, and the rubber seal is molded into it. This seal holds up and works better than other seals in the industry. Like all products there are many options to choose from, some very inexpensive, and some that are not. In my experience the "free seal" some companies include with install is an usually an inferior product with no warranty. My choice doesn't always go over well, but most customers are happy with the product we offer. I will however offer you 50% off the cost in hopes that it will satisfy your complaint. Please call me at 844-4849, or reply to this email. Thanks, Joel Belyew

Seemed to be in and out in less than 10 minutes. $80 seems real high for spending at most 10 minutes tuning my garage door. They said they sprayed all hinges,but they seemed all dry when I inspected them when they left.

- Bill O'Patterson

Hi Bill, Thank you for taking a moment to submit a review, customer feedback is the best way to make our company better. Our tune up fee is pretty competitive I believe. It mainly just covers the cost of coming to the average home, including, truck, fuel, Technician Labor, and a ton of Insurance(Auto, Liability, Workers Comp, etc) to list a few. Although your home is located fairly close to our office, these prices are based on the average customer location(drive time). I also checked the work truck GPS tracking to see how long the truck was actually at your home which was 28 minutes, this is less than average, but I believe that is due to your door being in pretty good working condition. What a tune up generally consists of is Inspection, Diagnosis, Possible Adjustments, and Lubrication of some components. In your case your door was balanced properly, which is rarely the case, requiring no necessary replacement parts or spring adjustments. This is good news. The only thing the technician listed as needing replacement is your rollers which were worn out. I hope this sheds some light on our cost of Tune Up, and if you truly believe the Technician did not lube your door, I will gladly send a technician back out to your home to do so. Thank you again, Joel E Belyew

I chose your firm because you are close and listed as a service provider for my brand of door. I don't like the $15 gas charge for a 7 mile round trip. Cost of two new sensors ($90) seems high when the entire opener can be purchased at Menards for less than $150. Technician seemed to be trying too hard to sell new springs. It does appear to be fixed so I am happy about that.

- Jerry Hicks

Hi Jerry, The $15 fuel charge is part of the $80 Total Trip we quoted you on the phone to come out, the other $65 is listed as service call. Unfortunately opener parts are expensive, sometimes I wonder if I shouldn't just buy whole units and take them apart and sell the pieces instead. Not sure your pricing out the same quality of opener you listed above though. Unfortunately the part cost is only a portion of what goes into us replacing that part. The technician felt your door was unbalanced and needed new springs, it is their job to tell you anything they find upon their door inspection. That being said, if you didn't feel comfortable with the recommendation, I am glad you chose not to do it. Thank you for the feedback, and if you need anything further please let me know. Joel E Belyew

I was very happy when Precision came out and made a repair on my garage door, but I was disappointed with the tune-up. Part of the service cost included a tune up. After the repair was complete the technician called me and said my door was out of balance. I asked why this was not part of the tune-up, and he would not answer me. He kept stating I needed another spring added to my garage door to balance my door since I had insulation. I sent an e-mail to five competitors asking about having two springs vs. one spring on my garage door, and they all replied I do not need a second spring. They all also stated they will balance a door during a tune-up. I later spoke with Eric at Precision and he told me they always put two springs on the garage doors when they instal a door. So IF YOU ONLY HAVE ONE SPRING ON YOUR GARAGE DOOR DO NOT CALL PRECISION, they will not balance your door, unless you go with two springs. To recap the garage door repair was nice, the tune-up or lack of tune-up was not what I expected.

- Eric Hendrich

Hi Eric, I spoke with my staff about your job, The technician informed me your spring was weak for two reasons. 1) The spring was old and weak due to wear and tear. 2)You had added insulation to the door, although it may seem like a negligible amount of weight, typically adding insulation adds 10-15 lbs. Your non insulated door had a specific weight of approximately 200 lbs, when a company installs the door they need to put in a spring made to lift 200 lbs. What this does is makes the door neutrally balanced so that it takes the same amount of force to either open or close the door. Your garage door opener is only designed to operate a properly balanced door. Adding 10 lbs may not seem like a lot, but it does throw off the balance. Some people(including novice garage door technicians) may try to compensate for this weight by adding winds to the spring, this will not correct the problem at all. A torsion spring is designed to have very little tension when the door is opened fully due to the tracks at that point holding the bulk of the door. By adding turns you basically just reverse the problem, causing the opener to be strained while it begins to close the door as opposed to when it begins to open. The only real fix is replacement of the spring with one or two that are engineered to lift 210 lbs approximately. The reason we recommend two springs and install two on every new double door we sell is that they last longer, and cause less stress on the other components of the spring system. Installing two springs is more expensive, we do so because it is the better way, other companies install one in a lot of cases because it is faster, cheaper, and easier. I hope this sheds some light, and if you would like to discuss this further please don't hesitate to reach out to me or reply to this email. Joel E Belyew

I chose Precision after a great experience in service as I had new openers installed. My first touch with Precision was a great experience , and the technician, Corey, was a true professional. Unfortunately I was not as impressed with the second phase when I returned for new doors. While the doors work just fine the technician left grease marks from his hands on the outside. Upon pointing it out he suggested I wipe them down the new doors i just purchased with some WD40. He took no ownership. In addition he smoked on the job which both of my kids noted when they came home from school. I am sure there are many quality doors, but so much comes down to service. The technicians truly are the face of the company - for better or for worse. I have mixed views now on Precision.

- Patrick Hay

Hi Patrick, Thank you for the feedback. I couldn't agree with you more. I apologize for the technicians failure to clean the door. When I reached out to him his reasoning of running out of anything to clean the door with is completely unacceptable. In addition smoking at a customers home is strictly forbidden, and will not be tolerated. This technician has been spoken to, and I am confident will not make these mistakes again. Joel E Belyew

We were presented with an upsell from springs to full overhaul. The full overhaul price was much more expensive than your competitors. We were told that the spring set we purchased will be wasted when the system fails and needs the recommended full overhaul. I do not appreciate this sales tactic and caused unnecessary stress for my wife.

- Matthew Newell

Hi Matthew, Thank you for the feedback, it is very helpful when we are informed of our shortcomings. I apologize if Mike did a poor job of explaining the problems he found with your door, and if he made his recommendations sound the way you described. This comes a shock to me based on the typical feedback from Mike's customers(He is our Tech of the Month for 5 months straight which is based solely on customer service), but I guess all of us prone to an occasional off day. Typically if you are comparing our repairs with other companies we will come out much higher in price on some items. This is due to the fact we use the best parts available in our Overhaul packages, and back up those parts with our Lifetime Warranty on Parts, and Labor, as well as one year of Service Call Coverage. In comparison some competitors offer as low as 1 year parts, and 30 days labor. How would you feel if you saved $150 by going with them, and 3 months later you have to pay them nearly $100 to come adjust or repair the part they just installed? Or worse yet 14 months later having to foot the bill for the complete repair all over again. Precision Door has become the the second largest garage door company in the country because we strive to offer our customers a better product, warranty, and better service than other companies offer. Our service of course as a result is typically priced higher. I am glad Matthew that you elected not to make additional repairs the day of service since you were not comfortable with the recommendation Mike made. I hope your garage door doesn't give you future trouble, but if it does I also hope you will consider Precision, we will strive to do a better service for you. I am sorry also that my response took so long, I personally handle any bad review that comes in, and I have been out of town. Please feel free to reach out to me if you would like to discuss further at (317)844-4849, or just reply to this email. Thanks, Joel E Belyew

I had to pay $80 to fix something that hadn't worked right since it was installed by Precision. I had a complete overhaul done on my garage door last summer. Since then, the door would occasionally stick and have to be hit twice. It slowly got worse and I finally called to have it fixed. I had to pay $80 to have it fixed when it should have been done correctly to start with. The tech was professional and did a good job (it took less than 5 minutes).

- Cassie Habegger

Hi Cassie, Thank you for taking the time to do a review. I believe we work harder than any other company by far to make sure we do the job right the first time. That being said we are obviously not perfect. For that reason we provide our customers with by far the best warranty in our industry. Your door overhaul included a Limited Lifetime Warranty on the Parts and Labor, and we also give one year of Service Fee Coverage for Warranty Repairs. If there is a problem with the door we need you to let us know so we can repair it as soon as possible. This is not only for your convenience, but helps us prevent other wear and tear on both your door, and operator. Unfortunately Cassie without your call we have no way to know that a problem exists. I hope you understand the philosophy behind our Trip Charge, it is only there to cover the cost of getting to your home. With Technician Pay, Truck, Fuel, Insurance(Liability, Auto, and Workers Comp), etc... The Trip Fee is only there to cover those basic cost. Occasionally someone will call with a warranty problem 1 week outside of the one year Service Fee Coverage window, and I have made an exception. In your case it was over two months out. In a perfect world we wouldn't need to collect trip fee's, but in the world we live in they are necessary to remain in business. Thank you again for choosing Precision, and if you would like to discuss this further I'd be happy to help. Joel E Belyew

8/14/12 I has Jared and Joe out to fix our garage door. The cost was an amazing $XXXX. I thought this was pretty high in the first place. The problem continue off and on. We were gone several months and when we returned the same problem was back. On 3/1/13 Josh came out and fixed the problem in 30 min for $XX. He explained completely what the problem was (which was the same thing in Aug.) Would you recommend your company to someone else if this had happened to you. We felt we were WAY overcharged in Aug!! Scammed in fact.

- Chris Wolf

Hi Chris, Thanks for speaking with me today, it really helped me understand your frustration. I'm glad we were able to reach a mutual understanding, and I will have your refund applied to your credit card today. Thanks again, and if I can help any further please let me know, Joel E Belyew