Read what people are saying
about Precision Garage Door in:
Westfield, IN
Precision Garage Door of Indianapolishas received 426 reviews, averaging 4.96 Stars:
Westfield, IN
Westfield, IN
Ben, the service tech was great, he earned the one star. There is a disconnect between the call center and the service folks. I informed the phone rep, Alex, of exactly what I needed: 240 lbs extension spring replacement. She quoted a price for that size spring, stating the service fee would be waived if we bought from them. Upon arrival, the sales pitch began for a fully upgraded door. I explained I just wanted to fix the immediate problem. The tech ended up on the phone and said the boss doesn't like to fix extension springs of that weight. When finally cornered, a price for the springs, which he didn't have on the truck, was nearly 4x the stated price. Nice guy, but I didn't call so I could meet a nice guy. Paid $80 "service" fee for a sales pitch. Why does the website say they work on both torsion and extension springs if the refuse to? Why is the extension spring on the cover page show a heavy weight style if they don't service them? Very disappointed.
- John May
Hi John, I'm very sorry we let you down. We didn't communicate properly, part of the reason is our customer service aren't used to hearing the term "Extension Spring", while you stated everything accurately on the call, they are used to customers reffering to Springs in many different terms. Here in central IN Extension are extremely rare. We only come across one once in every approximately 1000 service calls. That is the reason we don't keep them in the truck. While I have no issue repairing them at the customers request, and we do keep them in stock at the warehouse, we do advise against it in most circumstances especially on a door as heavy as yours. They simply are an inferior design on top of not nearly being as safe as torsion counterbalance systems. I hope the refund of the service fee was satisfactory, I apologize for the wasted time of the experince. We will learn from this error. Thank you, Joel Belyew
Westfield, IN
very prompt and speedy repair explained all my options would recommen
- Steven Stamps
Westfield, IN
Precision door was recommended by a neighbor. I have been very pleased with their work and friendlyness of their technicians.
- David Graff
Westfield, IN
I wanted same day repair. An insured and bonded company. And a company with verified customer comments. Precision provided everything I required. The technician Nick was very knowledgeable and provided explanation as he worked.
- Terry Bensley
Westfield, IN
My serviceman, James, was very friendly, knowledgeable and professional. I was scheduled for a same day appointment, and James arrived when he said he would. My opening problem was taken carem of and I am back in business.
- Bruce Watson
Westfield, IN
This is a second time I have used Precision and I'm glad I did. Very professional company with excellent service men.
- Don Bauder
Westfield, IN
Everything was great, well explained and the service wonderful. I feel confident in the installation and warranty and know that if I had any issues Precision would be there to help!
- Shelly Howse
Westfield, IN
Eric arrived as scheduled. He assessed the door. Gave an explanation of the problem and how to fix it as well as the cost involved. The repair was completed in an efficient timely manner. I would definitely recommend Precision Door.
- Charlotte Barnes
Westfield, IN
Nick was fantastic. He showed up in the time window I was told. He called ahead of time to let me know he was on his way. He was very friendly and personable and did outstanding work.
- Eric Shaw
Westfield, IN
Nick, was awesome. Very professional explained in detail the issues and service was 100% satisfactory. Would recommend to anyone.
- TJB
Westfield, IN
great service! checked everything to make sure there were no problems.
- Marilyn Peelle
Westfield, IN
Five Stars! James called to let me know that he was ahead of schedule and could arrive early if it worked out and it did. Door was repaired even before my scheduled appointment window.He was very professional and showed me other issues that I had with my door and offered a plan to fix them. I chose your company after watching a short video on your website which showed all the springs that you carry on your trucks. What I didn't want was for someone to come out and then have to come back another day with the right spring. James had it all fixed in about 45 minutes. Thank You.
- Jeff Anson
Product:
Westfield, IN
I highly recommend Precision. Price was competitive, but the primary reason I chose them is because of Mike's consultative approach to our appointment. It wasn't just a price and a product, he took the time to walk me through the features and benefits and helped me make the right choice. Installer Justin was fantastic. Good experience all around.
- Scott Arnold
Product:
Westfield, IN
The technician called on his way, explained thoroughly what he intended to do, showed and explained the necessary repairs with part options and costs, and did a great job repairing the door. He was friendly and very efficient!
- Jamie Gilleran
Product:
Westfield, IN
We have used Precision in the past! Great service then and Great efficient service this time. Our repair men, where courteous, neat and not rushed! Very knowledgeable of the products!
- Eric Washington
Westfield, IN
Our garage door was difficult to open and close, due to a broken spring and broken bracket. I responded to a magazine ad for Precision, and was thankful that Mandy answered the phone, instead of getting an answering machine. She offered me an appointment that same day! Nick arrived and thoroughly inspected the door and showed me exactly where the problem areas were. He presented a couple of different options, and I chose to have the "overhaul" package. Nick's quote was very good, so he repaired the door, and had all of the parts that he needed on his truck (no waiting for parts to be ordered!) I also asked him to check our second garage door, as I thought it might have some of the same problems as the first one. It did, so I purchased the "overhaul" package for that door as well. Nick was great to work with! If you're having trouble with your garage door, and are looking for fantastic customer service, and excellent quality work at a very reasonable price, please call Precision! You won't be disappointed!
- Julie Patterson
Westfield, IN
Aaron was very professional, on time, and detailed. I would highly recommend him.
- Tyler Peoples
Product:
Westfield, IN
Great service. Technician was very knowledgeable and very helpful. The whole experience was easy and pleasant. Thanks for all your help. It was also very nice to talk to a live operator rather than a recording. You will have our service from now on. Thanks Rick Cooper
- Rick Cooper
Westfield, IN
Thanks
- Marie Grove
Westfield, IN
Nick arrived as promised to repair my broken garage door spring. He inspected my system and made various adjustments. He showed me and gave me a thorough explanation and options for the spring repair as well as another concern he found. He was courteous and businesslike.
- Kathlyn Wilkerson
Product:
Westfield, IN
Very happy! Everything was explained clearly.
- Nicole Wallace
Westfield, IN
Thanks
- Kristine Rietvelb
Westfield, IN
Thanks
- Greg Howard
Product:
Westfield, IN
Wonderful experience. Andrew was fantastic. Love the service and the new garage door openers.
- Chris Kinstedt
Product:
Service Technician: Andrew S
Westfield, IN
Did a great job - Thanks
- Michael Larsh
Product:
Westfield, IN
Jeremy came out and fixed the garage door issue in less than a half hour! He was prompt, courteous and professional.
- Jackie Cutshall
Westfield, IN
Jessica and Eric both were very professional and knowledgeable. Thank you to both, it was a pleasure to do business with you both.
- Doris Wainwright
Westfield, IN
Excellent quality service. Personable, nice, prompt and awesome.
- Jill Russell
Westfield, IN
Thanks
- Emilia Tovar
Mike F. performed garage door service for us and he was on time and very courteous. He has very good knowledge about the garage door work and explained to us in a simple way about the work he performed. He did a garage door check up patiently and suggested the options for improvement. The pricing for the work was quite reasonable and I recommend Mike and the Company.
- Mey