Read what people are saying
about Precision Garage Door in:
Westfield, IN
Precision Garage Door of Indianapolishas received 473 reviews, averaging 4.97 Stars:
Westfield, IN
Westfield, IN
Prompt, friendly service men. Diagnosed my issues, made the updates and installation. Like working with and supporting local companies. Would use them again if needed.
- Jane Sheets
Westfield, IN
Kudos to both Kevin Ulery and Paul Panzica. Not only excellent customer service, but courteous, polite, honest and very professional. Not only did they call twice to let us know our status, they explained all the options available to us in repairing our garage door opener. We decided to replace the garage door opener. The workmanship was outstanding, they explained the new system and afterwards were meticulous in their cleanup. Would highly recommend for any garage door work that needs to be done. Thanks again.
- Kevin Blandford
Product:
Service Technician: Kevin U
Westfield, IN
Good work . Door works again.
- Bryan Clements
Product:
Service Technician: Kevin U
Westfield, IN
Excellent service! James was awesome! Very knowledgeable and gave us several options to fix the issue. Already recommended you guys.
- Josh Holstein
Product:
Westfield, IN
We had an issue with the garage door not opening. Eric Gallenbeck was our technician. He was communicative regarding his arrival time, prompt and efficient. I also appreciated how well he explained and showed what repairs were needed (including the associated quote) prior to proceeding with repairs.
- Amy Crawford
Westfield, IN
A very nice experience. Answers all my questions & gave me great choices to fix my garage door.
- Pat Niehaus
Westfield, IN
Eric arrived and was very personable and knowledgeable on the process. He clearly explained the defects on my garage door and gave me multiple options to choose from to have it repaired. He was an excellent technician. Repairs were quick and he made sure he tested everything before departure. I placed the contact sticker on the interior of the door as I will be calling Precision over any other company I've used so far. Very impressed with their service.
- Jeremy Mugge
Westfield, IN
Same day service and rating
- David & Marlene Wachtel
Westfield, IN
Great service
- Jack
Westfield, IN
Joel was knowledgable and as helpful as he could be given the problems found with our garage door. We appreciated his honestly and clarity of possible solutions to our problem.
- Teresa Kent
Westfield, IN
I had a wonderful service experience. The gentleman didn't try and up sell me when I explained how I use my garage door. He was able to repair the issue in under an hour for a reasonable service price. If I experience any issues in the future, this is the company I will call for repairs or replacement.
- John Wallace
Westfield, IN
All I can say is WOW! I am so impressed with this company! From my first phone call until the tech left, it was a great experience! Andrew called me before my "time window" and was very curtious, helpful and honest! Precision has a life long customer! Thank you!
- Danielle Redavide
Westfield, IN
There was a mix up in the scheduling and was notified as soon as they caught it. Our technician Ben was very understanding about the situation. He was the perfect technician to work with because his experience and his ability to explain what he had to do to correct our problems. After explaining to us what really needed to be done to fix the issue, we spent more that we expected. But we couldn’t be happier with the results. Open and closing the door is so much quieter. Our son has sensitive hearing and it doesn’t even bother him like before. We know that we will be replacing the garage door opener soon and we know what company we will be calling and what technician we will request. When we need to replace the garage door, we know we can trust Precison! Thank you so much!
- Robert Avila
Westfield, IN
I made three phone calls to three different door companies for installation of a new Lift Master Garage Door Opener. I was extremely pleased with Precision Door Service from the start to finish. They are the best. If your looking and shopping around, you should strongly consider this company. Glad I did. Robert
- Robert Eckert
Westfield, IN
Thank you for a new keypad, double springs, and roller lubrication. But not sure I understand the fuel surcharge.
- Jacqueline Holcomb
Westfield, IN
Mike did an outstanding job. He gave a courtesy call ahead. Examined and explained everything thoroughly. Helped make a informed decision. Serviced performed was replaced springs and cables. Repair was timely. Very pleased with the service from the initial phone call to the final resolution. Thank you for your professionalism. Truly appreciated.
- Andrea
Westfield, IN
Mike F. performed garage door service for us and he was on time and very courteous. He has very good knowledge about the garage door work and explained to us in a simple way about the work he performed. He did a garage door check up patiently and suggested the options for improvement. The pricing for the work was quite reasonable and I recommend Mike and the Company.
- Mey
Westfield, IN
Ben, the service tech was great, he earned the one star. There is a disconnect between the call center and the service folks. I informed the phone rep, Alex, of exactly what I needed: 240 lbs extension spring replacement. She quoted a price for that size spring, stating the service fee would be waived if we bought from them. Upon arrival, the sales pitch began for a fully upgraded door. I explained I just wanted to fix the immediate problem. The tech ended up on the phone and said the boss doesn't like to fix extension springs of that weight. When finally cornered, a price for the springs, which he didn't have on the truck, was nearly 4x the stated price. Nice guy, but I didn't call so I could meet a nice guy. Paid $80 "service" fee for a sales pitch. Why does the website say they work on both torsion and extension springs if the refuse to? Why is the extension spring on the cover page show a heavy weight style if they don't service them? Very disappointed.
- John May
Hi John, I'm very sorry we let you down. We didn't communicate properly, part of the reason is our customer service aren't used to hearing the term "Extension Spring", while you stated everything accurately on the call, they are used to customers reffering to Springs in many different terms. Here in central IN Extension are extremely rare. We only come across one once in every approximately 1000 service calls. That is the reason we don't keep them in the truck. While I have no issue repairing them at the customers request, and we do keep them in stock at the warehouse, we do advise against it in most circumstances especially on a door as heavy as yours. They simply are an inferior design on top of not nearly being as safe as torsion counterbalance systems. I hope the refund of the service fee was satisfactory, I apologize for the wasted time of the experince. We will learn from this error. Thank you, Joel Belyew
Westfield, IN
very prompt and speedy repair explained all my options would recommen
- Steven Stamps
Westfield, IN
Precision door was recommended by a neighbor. I have been very pleased with their work and friendlyness of their technicians.
- David Graff
Westfield, IN
I wanted same day repair. An insured and bonded company. And a company with verified customer comments. Precision provided everything I required. The technician Nick was very knowledgeable and provided explanation as he worked.
- Terry Bensley
Westfield, IN
My serviceman, James, was very friendly, knowledgeable and professional. I was scheduled for a same day appointment, and James arrived when he said he would. My opening problem was taken carem of and I am back in business.
- Bruce Watson
Westfield, IN
This is a second time I have used Precision and I'm glad I did. Very professional company with excellent service men.
- Don Bauder
Westfield, IN
Everything was great, well explained and the service wonderful. I feel confident in the installation and warranty and know that if I had any issues Precision would be there to help!
- Shelly Howse
Westfield, IN
Eric arrived as scheduled. He assessed the door. Gave an explanation of the problem and how to fix it as well as the cost involved. The repair was completed in an efficient timely manner. I would definitely recommend Precision Door.
- Charlotte Barnes
Westfield, IN
Nick was fantastic. He showed up in the time window I was told. He called ahead of time to let me know he was on his way. He was very friendly and personable and did outstanding work.
- Eric Shaw
Westfield, IN
Nick, was awesome. Very professional explained in detail the issues and service was 100% satisfactory. Would recommend to anyone.
- TJB
Westfield, IN
great service! checked everything to make sure there were no problems.
- Marilyn Peelle
Westfield, IN
Five Stars! James called to let me know that he was ahead of schedule and could arrive early if it worked out and it did. Door was repaired even before my scheduled appointment window.He was very professional and showed me other issues that I had with my door and offered a plan to fix them. I chose your company after watching a short video on your website which showed all the springs that you carry on your trucks. What I didn't want was for someone to come out and then have to come back another day with the right spring. James had it all fixed in about 45 minutes. Thank You.
- Jeff Anson
Product:
Great Service. On Time to the minute. Service tech was very professional. Explained every step. I have zero problem recommending Precision! Thanks so much!
- David McCoy