Garage Door Repair Reviews in Indianapolis | Marion County, IN (Updated July 2026)

My 24 year old garage door system - one of the torsion springs snapped. Since the entire system was 24 years old, I had Precision replace everything. (Except the door itself, and the 2 main rails, they were all still in great shape, per the installers). But I had them replace everything else. Torsion springs, opener motor, (I upgraded from a chain to a belt drive). They aligned the rails properly, and bracketed them properly (they were not aligned correctly and weren't attached/braced to garage properly - they even added some wood to further attach/enforce bracing brackets). They also replaced the cabling, roller wheels, bottom weather seal, a large bracket/brace for top center of garage door for belt arm to attach to - instead of to a single point on door (which I didn't have before), basically replaced, aligned, installed every part that was attached to my garage, except the door and main 2 rails. I got the lowest end Genie belt drive they had (no wifi, no fancy security, etc). All in it was $2600. Yes, an expensive bill. I do realize I'm paying for marketing, but I'm also happy they pay a pro wage. They fully replaced a 24 year old system (end to end) and was installed sturdy, aligned and proper. It's so much quieter than that old rusty chain mechanism. I'm leery of the Genie brand, but the Liftmaster would have cost me a lot more. All I needed was a basic opener. I already have security cameras and smart garage opener set up, so any of those added features would have been wasted on me. Yes, I could have made this a smaller repair and done some of this myself, as I'm a capable handyman .. but my home is an investment, and so is every dollar I put into it - a job like this I wanted the pros to do. I also probably could have found a smaller local company and maybe saved a few hundred bucks, but I'm not second guessing these guys at all - they were professional and very good at what they did. Ask for Vladimir, he's an oustanding installer. The end result is a perfectly aligned, strongly reinforced system, professionally installed, and super quiet operation. My existing smart garage opener works great on it (Meross brand, works on Apple HomeKit). My Ring cameras inside and outside of garage, nothing changed there. It was a pricy project but I'm glad I bit the bullet.

- Terry A.

Our appointment was for Thursday, but Eric M showed up a day earlier at the end of the day on Wednesday. We described the problem that we were having with our door sagging and Eric provided us with two options: 1) install a new door, or 2) reinforce the existing door. Of course, the second option was much more affordable and since we are in the process of selling our house, this was very welcoming news! Eric took just around 20 minutes to complete the task. He also lubricated the springs and made the door opening much quieter. We were relieved and very happy with the quality of his work. Thank you Eric!

- Kerry Smith

Brandon did a great job! Fast, friendly service.

- Matthew Jones

Great experience. Bandon was great and very familiar with our door system. Good guy, congenial and was able to explain it all.

- Thomas Willey

Eric did a thorough and professional job replacing our system. Highly recommend.

- Leland Manders

Bryan came out today to replace the lifting cable and spring assembly. He was very efficient, worked hard, and wouldn't quit until the door was working perfectly. He kept me informed of his progress, explained the repairs and maintenance needed to do the job correctly. He further explained the operation of the door, and showed me the parts he installed . Bryan made sure I was happy with the work before i paid the bill. Very much appreciated and would highly recommend the company as well as Bryan for any door repair needs. Thank you!

- Brian McCann

The young man who came out to inspect our garage door was kind and respectful. He did a great job of explaining what our repair/replace options and then replacing the garage door opener in the blazing heat. He was quick and thorough and made sure everything was working before he left! I'd highly recommend this company!

- Betsy Kitchell

Precision always responds quickly and repairs are done during the visit. Teddy was informative, explained several options and resolved our problem. We highly recommend Precision Garage. Marty and Rhonda Strasser

- Marty Strasser

Eric M came out, quickly pinpointed the exact problem, provided a fair and reasonable estimate, and completed the repair professionally. He was humble, knowledgeable, and made the entire process stress-free. It’s hard to put a price on the peace of mind that comes from knowing the job was done right. Thank you, Eric, for your excellent service!

- Yeabsra Delete

Because I originally called one of your competitors and they couldn't come out as soon as your team could and I needed my car out of the garage. I like your commercials and your jingle rung in my head. Your technician was kind and did a great job. He also worked with us to make our experience very pleasant. His thorough knowledge made us feel confidence the job was going to be done accurately and safe for our family.

- Roxanne Lorati

Precision Door came out on a Saturday to fix a twisted runner on the garage door. They were on time, professional, and knowledgeable. The safety check revealed future potential issues. There was no pressure to address immediately. We would hire them again.

- Heather Flaherty

We've used Precision in the past and there was no choice but to go back when we needed them in our new home. The technician communicated his arrival time, diagnosed the issue in minutes and had us back business within the hour. He explained what he did and assured us the door would be in good shape for quite a while.

- Travis Brown

The tech was very polite and explained everything. Very knowledgeable. If all your techs are like him you’ll be in business for a very long time. Any future issues you’ll be my first call.

- Jeff Kribley

We had a fantastic experience with Precision Garage Door Service. Setting up an appointment was extremely easy and I was able to do so via text. I received a call early in the morning giving me a shorter window of time during which we could expect our tech, Caleb, and then he contacted us prior to departing for our home as well as on arrival. Caleb was the best service technician we’ve ever had in our home- extremely friendly, courteous, knowledgable, and respectful. He explained the issues in detail, in addition to our options to fix the immediate need as well as other repairs that are needed beyond what was necessary to get to door working today. He was able to get things up and running in just a couple of hours and explained all the repairs, along with the basic maintenance work done as part of the service. We could really tell that he truly cared about doing a good job and getting it right- not just getting it done and getting out. We will be having the additional repairs completed soon and will definitely call Precision and request Caleb. Thank you!!!

- Mindy Blech

My husband and I were impressed that you sent us the short bio of Caleb before he arrived to service our garage door, but it didn’t take long for us to see the kind of service person he is. He was cheerful and polite, and he was thorough and clear in his analysis of our problem. We were quite confident early on that he could be relied on to repair our door system to our complete satisfaction. Thanks for sending him.

- Norbert Krapf

Very professional and friendly. Explained all needing done. Fast work.

- Julie Crites

Elliot from Precision Garage Door came out to inspect and fix my garage door. I was extremely pleased with his service. Elliot was very patient and thorough. He explained the issues and gave me a few different quotes and recommendations. He was able to complete the work in a timely manner and kept me informed. This is the 2nd time I’ve used Precision. Dealing with any type of home repair can be overwhelming. It’s obvious that Precision values their customers!

- Natalie Contos

The service guy was great. He was so easy to work with and talk to. Made me feel like I made the right choice of calling you guys first. Would recommend. Have nothing bad to say everything was fast can't wait to get my new door.

- Dominic Desalvo

Excellent service, everything thoroughly explained and friendly technician. Love your service!

- Nina Suntzeff

Mike was great!

- David Spindler

Eric was the gentleman who came. He did a wonderful job explaining everything to me and all my options. Was a good experience for me even at a crappie time. Eric, thank you for your kindness and great service.

- Teresa Massengale

Easy to schedule. Quick friendly service and given options for repair. I would recommend Precision to anyone.

- Donald Brower

Nate and Chase were friendly, professional, and solved the issue quickly. I've called Precision Garage Door on several occasions, and they have always been specific about the issue and thorough about my options for the repair. Great job!!

- Deb McGregor

Excellent customer service from Precision Garage! Our technician, Tony P, was so nice and explained everything to me. At the time, we didn’t know if I needed a new motor or just sensors my garage would not let up or down and the previous sensors just constantly blinked. I loved how he kept me informed every step of the way on what he was finding, along with his recommendations for what I should do going forward. I’m so happy Tony got it fixed for me, and it didn’t break the bank especially in these times! Thank you so much.

- Tonisha

Excellent service. Just needed a garage tune-up and they delivered that plus other information to keep my garage door operational. Elliott S. was a great technician who helped explain what was done.

- Jonathan Southern

I was the one who called for service but my husband was the one who was with the technician. I loved how easy it was to get someone to come out the same day! I loved that you included the info on who was coming. My husband is very picky and he was extremely happy with end result!

- Stephen Nelson

Eric M was fantastic throughout my whole visit. He went through all the problems that led to the issues I was having, and how to get them repaired. He also gave me different options on how to make sure the new system would last another 15-20 years so these issues wouldn't come up again in the future. Highly recommend Precision and Eric for all your garage door needs!

- Jeremy Pond

Always a top notch company to work with. Elliott was very knowledgeable and professional. He explained everything he could about how to protect my garage door now and in the future. He replaced my broken springs & performed maintenance on the whole garage door. Strongly recommend Precision Garage Door for your home.

- Juan Scott

Craig came early. Identified the problem and had the spring done in 1 hour.

- John Bryant

Ben was incredibly helpful explaining the issue and a few different ways to go about fixing it. Pricing was fair, and he completed the work quickly. Couldn’t have asked for a better experience/repairman.

- Stuart Drake