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Read what people are saying
about Precision Garage Door

Precision Garage Door of Indianapolis
has received 35 reviews, averaging 3.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The quality is good, workmanship is good (only time can tell). But it was outrageously expensive. I searched "garage door repair near me" - instead I should have just called Sears. My house is 20 years old. The Sears Craftman garage door worked for 20 years, and a similar one (at less than 1/3 the price of Precision) would work fine for another 20 years. My LEDs were misaligned - a simple issue. But then the spring at the top wore out and broke. I searched the Internet - a pair of those springs cost $59. Ryan charged me $496. Similarly a Craftman controller is around $275. I was charged way more than that. With the enormous cost, I asked Ryan if you would allow deferred payment - which means the customer makes monthly payments for a year or something. He said Yes, you could split it into 2 payments. At the end of the job he said the 2 payments were due yesterday and today - in other words there was no deferred payment. Customers should do a price shopping before engaging this company.
parvathy Hadley
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

i dont pay for your companys gas ,thats why 3 star rating,service was good.
Steve Reilly
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was a very nice guy, but the attempts to upsell was a bit off putting. I had them out to replace a $200 set of springs, and they wanted to sell me an additional $550 in other parts that didn't really need replacing.
Aaron
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very satisfied with the pricing that they quoted me over the phone to replace a door spring. I was quoted $175.00 and when I received the bill it was $96.00 higher than the Quote.
Randy Walker
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Over all I'm happy with the install.[detached garage] I did not like the fact it costs $80 for an estimate, you have no way to price shop. I hope POHD is competitive lol ! I will do a lot more research when I replace my house OHD and opener !
Mike Alverson
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Eric was incredible. He showed up on time and was so nice and helpful. Showed a screen shot of what our house would look like with the color we picked and then offered to switch out our garage lightbulbs that we out and got my car set up with the opener in the car to work which he didn't have to do. I would highly recommend him to anyone.
Lela Hutchinson
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I just paid $80 to have a technician come out, and clean the wires to the sensors because the garage door wouldn't close. Not sure if i am angry at myself for not being smart enough to think of that, or angry that I had to pay $80 for 5min of work. If it goes out again I will just buy a new opener, and install it myself for a little more money.
James Bailey
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have used Precision in the past! Great service then and Great efficient service this time. Our repair men, where courteous, neat and not rushed! Very knowledgeable of the products!
Eric Washington
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you
J Lee White
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you
Mark Starzynski
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you
Randy Wagner
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you
Debra Hohmann
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you
Brad Smith
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you
Kelly Cheney
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Job not completed yet so far everything is good
Alice Bottorff
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I picked Precision because of price and the fact that I've had good experience with the products they sell in the past. I am not happy with the way the service guy sold my wife (I was at work and could not be reached) repairs to the spring system. This was unbudgeted cost. Further, he didn't explain in terms my wife would understand so that she apparently missed out on a package deal to fully repair the parts on our door.
Art Holland
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was glad that I was able to call on a Friday night and get an appointment for Saturday. I was disappointed that my 12-2 window turned into a 4 o'clock appointment. I also didn't realize there would be a fuel charge. Once the technician arrived he was very courteous and knowledgeable. He fixed the problem in about 20 minutes.
Corey Hubert
A Response from: Joel

Hi Corey, Thank you for the feedback. I'm sorry we were not on time to your appointment, we strive to never be late for an appointment, however sometimes when a tech gets on a complicated job it can't be avoided. We will continue to work on our punctuality. Joel E Belyew

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Customer service and the work performed were great. Quoted prices over phone are for basic quality parts. They have two higher levels of service/quality. The basic quality stuff is only designed to last a year or two with average use. To get parts that are going to last awhile, will cost you ALOT more. Any additional work needed beyond initial quote will cost you ALOT more. Bottom line is great service and workmanship, but very high prices for what little work was performed.
Brent Selvidge
A Response from: Joel

Hi Brent, Thank you for the feedback and speaking with me today. We only offer two grades of springs, standard, and our Precision High Cycle Springs. The standard springs come with a 3 year warranty. The High Cycle Springs come with a lifetime warranty provided the other working parts of the door are operating properly. The High Cycle springs average about 50% more in cost, and average around 400% longer life. Most of our customers appreciate that we offer a better product, stand behind it, and that it is a much greater value. If I can be of any further assistance please don't hesitate to reach out to me again. Joel Belyew

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Was quite disappointed that the technician did not have the materials necessary to complete my repair. I hope this does not result in charging me a service call on return.
Randy Rollyson
A Response from: Joel

Hi Randy, Our apologies, your door was 18' and needed a longer bottom retainer(we only carry 16'). We never charge for a return visit based on need for a part that wasn't available. Joel Belyew

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service was great, and the technician was good, but I was blind sided by the cost. I was quoted with a reasonable estimate for a spring replacement but when the fees were tacked on it was almost double the estimate.
Sean Campbell
A Response from: Joel

Hi Sean, Thank you for the feedback. Unfortunately we do not always know everything we may find on a job, or what additional repairs may be needed. Thank you for choosing Precision, and if I can be of any assistance, please let me know. Joel Belyew

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike's first class in all ways and is a great man for your company. Vicki was perfect on the phone.
Mike Stack
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Josh was very professional and answered all of our questions. Workmanship was ok, and that is the reason for not giving a 5 (I would give a 3 1/2 if an option). I was not home when installation was being done, my wife was. So, when I got home, I found a nut on the garage floor that forced me to check all bolts to ensure something didn't come off. Our vehicle in the garage was never asked to be moved, which I would think should be common practice so as to not cause damage. Josh didn't cause any damage - lucky for all, but don't take that chance in the future. The bar at the top is not exactly centered, but not sure that's a functional issue, maybe just a looks aspect, but how do I know? I was led to believe the hinges were part of the garage door rebuild, but later found that was not the case. I also mentioned to Josh the opener's belt was twisted slightly, so out of courtesy I expected him to adjust. That didn't happen. Also out of courtesy, burnt-out light bulb in the opener should have been replaced. Overall, I'm somewhat satisfied, not elated, by the work. The door jumps still just a bit when opening still, but I'm not certain if that is a door issue or an opener issue. All that stated, I can tell Josh is very good at working with people and explaining the performance issues that we were expierencing with the door. The devil is always in the details!
Patrick Moyers
A Response from: Joel

Hi Pat, Thank you for the feedback, and allowing us to comeback and double check the work. I'm sorry the technician missed the nut when cleaning up but we have confirmed it was no longer a fastener on the door , it had been replaced. All of your door has been reinspected and lubricated. We have never stocked replacement light bulbs on the truck due to the likelihood of breakage in the trucks. If I can be of further assistance, please let me know.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I've seen your trucks! (I thought it was GDI - but am aware of Precision by passing houses where your trucks were working. I needed 2 springs replaced. The tech was friendly, and suggested a hi cycle spring (which is what I have been trying to get for 15 years) as I have replaced my springs every 24-30 months since 1990. Very helpful there. Appt window was missed by about 1/2 hour - and work took 90 minutes. I think it will work well now!
Patrick Mazelin
A Response from: Joel

Thank you for the feedback. I apologize that we were running a little behind that day. We will continue to work on being more punctual. Joel E Belyew

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Regarding advertising, I was not influenced by anything I saw. The online site was easy enough to navigate and eye appealing, but I only used it for finding your telephone number.
Jim Owen
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

final charges were not what I was quoted for the job which did upset me.
George Robinson
A Response from: Joel

Hi George, I've reached out by a phone a couple times to get clarification on the error. Please reach out to me so that I can help. Joel E Belyew (317)844-4849

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service work was fine, but I was told someone would be at my house between 4 pm and 6 pm. I got a phone call from the service tech at 5:30 pm advising he would be there in 30 minutes. They didn't arrive until almost 6:15 pm. I left my work at 3 pm to be at my house at 4 pm. I would much rather get a phone call from somone telling my they were heading to my house instead of waiting a someone to show up and not knowing when they will arrive. Again, the service that was performed was great.....
Doug Gosser
A Response from: Joel

Hi Doug, Thank you for the feedback. I apologize that the technician was running late that day, and even more so for not giving you a call earlier to let you know. I will work with my staff to make them more aware and conscious of the schedule. Thank you for choosing Precision Door. Joel E Belyew

Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was unable to be at home when your service man came but my daughter and granddaughter was here and no showed up. I really cannot rate you service man
Francis Williams
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was satisfied with the service and repairs. Was disappointed that Josh was late and caused me to be late for an important board meeting. Would have liked for him to service another overhead door, but didn
Al Wurster
A Response from: Joel

Hi Al, I am very sorry we were late to your home that day. It actually was a problem caused my staff in the office. After reviewing all the details I see you were booked as a 9-11 however ended up on the schedule from 11-1. That is why Josh wouldn't have given you a call to let you know he was late. My office made the mistake and I will talk with each of them about it. We will work at this and strive to not let it happen again. Thank you for the feedback Al. Joel E Belyew

Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I found the original service technician to be helpful and friendly as he advised me to the safest and best priced options for replacing a irrepairable garage door. I had a little difficulty getting straight answers about a 20% coupon for the door installation but after a few days, the coupon was honored and the door was installed professionally by Troy.
Kathleen Sarles
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service was very quick and the technician came before his scheduled time...he did call first. I thought the job was very expensive for what was done. New springs, rollers, bar and cables for $714.00. New springs were $300.00 so the rest was for a tune up. Good service just expensive.
Steve Drabyn
A Response from: Joel

Hi Steve, Thank you for the review. We strive to be the best in the industry, including the best parts, warranty, and technicians. I realize the repair you made was expensive, and certainly not where you wanted to spend that money. However with a door in that condition, that repair is generally a good option, and good value. Just so you're aware, all of the repairs on your door come with our Limited Lifetime Warranty on parts and Labor, and also one year of service fee coverage. So hopefully peace of mind is worth is a little extra. Thank you for choosing Precision Door.

Service Provided:
Garage Door Repair
Product:
Cables
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