Read what people are saying
about Precision Garage Door
Precision Garage Door of Indianapolishas received 47 reviews, averaging 3.00 Stars:
Greenwood, IN
Product:
Service Technician: Justin C
Carmel, IN
Service was great as was serviceman. I thought Price was too high for service. This was a 3 year old garage door opener.
- Rebecca Young
Fishers, IN
Service was superb. management is marginal. Major rebuild of the entire door system. The ridiculous product list below is silly; about every part listed was needed. But The reason for the low rating is that i paid Austin almost $2,500 with a check so you don't have to pay American Express. He has my business card with phone and email. AS OF TODAY neither Monica nor I have received a copy of the detailed invoice nor a receipt. THAT IS POOR MANAGEMENT
- Monica Badger AND Thomas Deputy
Plainfield, IN
Eli was prompt and did a good job. My issue is he wanted to charge us $1,600 to replace several things. I found that a little suspicious bc our friend had just had your company come out to fix his garage door spring and the tech told him the exact same thing and quoted $1,600 also. Seemed a little odd that both of us needed the EXACT same package. It was also odd bc he told me the spring had been replaced 4 times- but we didn’t use you before, so not sure where he came up with four times….. But nonetheless, he was on time, courteous and did a good job for the repair. So no issues with Eli…. But I think your business model is a little shady. Also, if I had a way to email you directly I would done that rather than through this site.
- Amy Cason
Product:
Brownsburg, IN
My problem, double door had a loud grinding noise on opening and closing was 90% resolved. After replacement of almost all parts, except for door, frame, and opener, opening and closing is still noisy. Representative Andrew was very courteous, professional , and helpful.
- Dee
Product:
Martinsville, IN
The technician who performed the repair was very prompt and thorough. He did a great job and resolved the issue. The cost of the labor was very reasonable, but the charge for parts was exorbitant. I expect a considerable markup on parts during a service call but the amount charged seemed excessive. I would give the service 5 stars, but the cost of parts one star.
- Thomas Thompson
Product:
Fortville, IN
The technician arrived in a timely manner and was very friendly. I had a broken spring causing the door to only partially open. The tech put a quote together to make repairs and added several other items to the bid. I just went with what was needed at that time. I felt the quote was very high at over $900 and found out the quote was for a stronger spring than what I previously had. I did not realize there were options. I went back out and the tech said he thought I wanted the stronger spring because I said the door was used a lot. He did agree to change the spring back to a standard spring with no problem. He also helped me with reprogramming a couple of remotes that only took a couple of minutes. I still felt $637 for a spring and a cable that took less than an hour to repair was way too much. I paid less than $1,000 5 years ago to have the entire door replaced. I looked up the average cost to have these items replaced and the typical cost is between $300-$500. The door is working fine so my only complaint is the high cost. I would not recommend Precision due to this factor and this is the reason for the 3 stars.
- Dan Witte
Indianapolis, IN
Had a coupon which is why I chose Precision. Coupon was of no use. Was quite disturbed that what I thought would cost around $400 ended up costing almost $1400. Technician was trained, truck was marked.
- Kathy Cardwell
Product:
Service Technician: Andrew S
Indianapolis, IN
Amanda the manager could not be bothered to take my call or return my call in regards to my service today. Technician was nice I have no problem with him. I will not recommend your company with management that ignores customers calls and like I said could not be bothered to call me back. I run a trucking terminal and have over 100 employees I love to recommend good companies for residential and commercial work. Missed opportunity
- Eric Brown
The manager reached out to me after hours to correct the issue I was having. Amanda is committed to 100 percent customer satisfaction. The company stands behind its guarantees. The technician did a quality repair and garage door is operations gray.
Indianapolis, IN
The buttons were fixed but now on one of my garage doors a loud rubbing noise happens when the door is in motion it did not happen before the repair.
- Wayne Simpson
Indianapolis, IN
Your techniians coducted themselves in a very professional manner but I thought your fees were quite expensive considering the extent of the work performed.
- Mike Chrapla
Greenfield, IN
The tech was very personable & knowledgeable. But I thought he was given pricing options(3) for repairs that were inflated by ~100% over usual & customary fees for the hardware that was replaced. Why was I billed for a fuel surcharge when the service call was FREE and not mentioned before billing?? I will be using another door service company for future repairs!
- Mike Reder
Product:
Greenwood, IN
The quality is good, workmanship is good (only time can tell). But it was outrageously expensive. I searched "garage door repair near me" - instead I should have just called Sears. My house is 20 years old. The Sears Craftman garage door worked for 20 years, and a similar one (at less than 1/3 the price of Precision) would work fine for another 20 years. My LEDs were misaligned - a simple issue. But then the spring at the top wore out and broke. I searched the Internet - a pair of those springs cost $59. Ryan charged me $496. Similarly a Craftman controller is around $275. I was charged way more than that. With the enormous cost, I asked Ryan if you would allow deferred payment - which means the customer makes monthly payments for a year or something. He said Yes, you could split it into 2 payments. At the end of the job he said the 2 payments were due yesterday and today - in other words there was no deferred payment. Customers should do a price shopping before engaging this company.
- parvathy Hadley
Indianapolis, IN
i dont pay for your companys gas ,thats why 3 star rating,service was good.
- Steve Reilly
Greenfield, IN
Tech was a very nice guy, but the attempts to upsell was a bit off putting. I had them out to replace a $200 set of springs, and they wanted to sell me an additional $550 in other parts that didn't really need replacing.
- Aaron
Indianapolis, IN
I was very satisfied with the pricing that they quoted me over the phone to replace a door spring. I was quoted $175.00 and when I received the bill it was $96.00 higher than the Quote.
- Robert Kevoian
Martinsville, IN
Over all I'm happy with the install.[detached garage] I did not like the fact it costs $80 for an estimate, you have no way to price shop. I hope POHD is competitive lol ! I will do a lot more research when I replace my house OHD and opener !
- Mike Alverson
Fishers, IN
Eric was incredible. He showed up on time and was so nice and helpful. Showed a screen shot of what our house would look like with the color we picked and then offered to switch out our garage lightbulbs that we out and got my car set up with the opener in the car to work which he didn't have to do. I would highly recommend him to anyone.
- Lela Hutchinson
Indianapolis, IN
I just paid $80 to have a technician come out, and clean the wires to the sensors because the garage door wouldn't close. Not sure if i am angry at myself for not being smart enough to think of that, or angry that I had to pay $80 for 5min of work. If it goes out again I will just buy a new opener, and install it myself for a little more money.
- James Bailey
Westfield, IN
We have used Precision in the past! Great service then and Great efficient service this time. Our repair men, where courteous, neat and not rushed! Very knowledgeable of the products!
- Eric Washington
Indianapolis, IN
Thank you
- J Lee White
Indianapolis, IN
Thank you
- Mark Starzynski
Indianapolis, IN
Thank you
- Randy Wagner
Product:
Greenwood, IN
Thank you
- Debra Hohmann
Indianapolis, IN
Thank you
- Brad Smith
Noblesville, IN
Thank you
- Kelly Cheney
Product:
Shelbyville, IN
Job not completed yet so far everything is good
- Alice Bottorff
Indianapolis, IN
I picked Precision because of price and the fact that I've had good experience with the products they sell in the past. I am not happy with the way the service guy sold my wife (I was at work and could not be reached) repairs to the spring system. This was unbudgeted cost. Further, he didn't explain in terms my wife would understand so that she apparently missed out on a package deal to fully repair the parts on our door.
- Art Holland
Product:
Indianapolis, IN
I was glad that I was able to call on a Friday night and get an appointment for Saturday. I was disappointed that my 12-2 window turned into a 4 o'clock appointment. I also didn't realize there would be a fuel charge. Once the technician arrived he was very courteous and knowledgeable. He fixed the problem in about 20 minutes.
- Corey Hubert
Hi Corey, Thank you for the feedback. I'm sorry we were not on time to your appointment, we strive to never be late for an appointment, however sometimes when a tech gets on a complicated job it can't be avoided. We will continue to work on our punctuality. Joel E Belyew
Product:
Service Technician: Andrew S
Indianapolis, IN
Customer service and the work performed were great. Quoted prices over phone are for basic quality parts. They have two higher levels of service/quality. The basic quality stuff is only designed to last a year or two with average use. To get parts that are going to last awhile, will cost you ALOT more. Any additional work needed beyond initial quote will cost you ALOT more. Bottom line is great service and workmanship, but very high prices for what little work was performed.
- Brent Selvidge
Hi Brent, Thank you for the feedback and speaking with me today. We only offer two grades of springs, standard, and our Precision High Cycle Springs. The standard springs come with a 3 year warranty. The High Cycle Springs come with a lifetime warranty provided the other working parts of the door are operating properly. The High Cycle springs average about 50% more in cost, and average around 400% longer life. Most of our customers appreciate that we offer a better product, stand behind it, and that it is a much greater value. If I can be of any further assistance please don't hesitate to reach out to me again. Joel Belyew
Product:
Serviceman/installer was good. What is sad is that Precision Garage Door did NOT honor their warranty! Even though I had 1 year left on my Precision Door Opener unit, they said the part that went bad (sprocket) is no longer available. So I had to buy a new opener - out of pocket cost. Yes they gave credit to purchase the new one, but still out of pocket cost way toooo early!
- Paul Bhosle