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Read what people are saying
about Precision Garage Door

Precision Garage Door of Indianapolis
has received 33 reviews, averaging 3.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service technician was informative and friendly. I called to have a broken spring replaced. I ended up needing new rollers and bearings as well. My only complaint would be the cost of the service. It was steep for 30 minutes of work.
Adam Goss
A Response from: Joel

Hi Adam, Thank you for the feedback. Our rebuild prices are based on the parts needed, and the average time at the location. Some jobs may take 30 minutes, some may take an hour and a half, but we choose to have a set cost and not incorporate any per 1/2 hour charges so that if it takes longer than anticipated it is on us. I checked our GPS tracking and found Ryan arrived at your home at 5:09pm, and left at 6:10pm which is about the average, we then have to also consider travel time to your home which is an average of about 20 minutes. I'm very appreciative of your compliments on Ryan, and hope you are happy with his workmanship. I strive for 100% customer satisfaction, and if you would like to discuss this further I'm sure we can accomplish that. You can reach me at (317)614-0985. Thank you for choosing Precision Door. -Joel Belyew

Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Josh was great. I was disappointed in my initial phone call. I feel as though it is a little deceitful to say you are running a special on repairing one spring + not tell customer upfront that the other spring will likely break if you don't repair both at one time. I will not recommend your service because of this.
Laura Oliver
A Response from: Joel

Hi Laura, Thank you for the feedback. Many doors in this area are originally installed with only one spring(this is cheaper option some companies use to shave cost, that ends up costing the homeowner down the road), therefore when a customer calls we don't really know what they will need. There are also cases where although its recommended to replace both springs at the same time, some companies don't do it this way, in hopes of tacking on another trip fee when the second breaks in my opinion. We just can't speculate over the phone what is needed in your specific case, nor what work you may have had done in the past. I assure you when you were quoted there was no intent to deceive you, and hope you will reconsider and use Precision Door in the future, and recommend us to friends and neighbors. My goal is 100% customer satisfaction, so if there is anything else I can do, please do not hesitate to contact me at (317)614-0985. -Joel Belyew

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Was please with the prompt of timing I receive. But I was not happy when he told me that I needed parts other than what I ask for. Was not happy with his sales tatic, cost more than I had planed to spend. Only needed two cable,and he put on two springs plus cables,and that wasn't all he said that I needed. The door is only 9yrs old.
George Britt
A Response from: Joel

Mr. and Mrs. Britt, Thank you for speaking with me on both occasions, and thank you for your feedback. When Mike inspected your door as you are aware he found the door badly out of balance, at that point he is required to show and explain the problem as well as make any recommendation he feels is necessary. In no way are you obligated to accept his recommendations. I'm glad you were happy with my technician Mike, and happy the way your door works now. I will use the feedback you have given to make my company better in the future. Thank you again. -Joel Belyew

Service Provided:
Garage Door Repair
Product:
Cables
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