Drew T
Average: 4.96 stars
Drew T's Bio:
Drew was born in Indianapolis and grew up in Noblesville. After high school he attended Motorcycle Mechanics Institute in Phoenix, AZ and was certified in Harley Davidson and BMW. After several years of working as a Motorcycle Mechanic, he wanted some change and found a new home at Precision as a service technician. In his free time he enjoys spending time with his wife and son, working on motorcycles, and hanging out with his friends.
Noblesville, IN
McCordsville, IN
Knowledgeable, efficient and competent . Quickly and professionally completed the repairs. Pleasant and personable presentation of the problem and remedies.
- Robert
Camby, IN
The service people were prompt, explained what they were going to do, then reported what they found. They were very polite and concerned if I understood what they had found. We agreed on the course of action, they promptly fixed it. They reviewed with me what they had repaired and made sure I was pleased with their work. The outstanding thing besides genuine concern for my approval of their work was NO HIGH PRESSURE TO DO ANYTHING I DIDN"T WISH TO DO.
- David Mitchell
Fishers, IN
I am very glad I chose Precision to come repair a broken spring on my garage door. I had been previously using a different company that had been recently purchased by another company. I figured it was a good time to try someone new. Drew T. was my technician and was on time and communicated well when his arrival time would be. Drew took the time to look over the entire garage door and examine how it was operating. The broken spring was obvious, but there were other things that were not so obvious to me. I had my overhead garage door completely replaced about 14 years ago by the company I had previously mentioned. I have had, possibly, three sets of springs replaced since I originally had the new door installed. Never once, did the previous company go over the function of the overhead door and how each part plays a role in how the door operates. Drew took the time. The springs, the center plate bearing, the cable drum bearings, the cables, the rollers and torsion tube were all explained to me. Drew pointed out the condition of each and left it up to me on what maintenance I wanted him to perform. No sales pressure at all. I ended up purchasing upgraded springs and I had Drew replace a few other items. The door worked so much smoother and quieter after he was finished. I waited almost a month to post this review. The door still works just as smooth as the day Drew did the repairs. For me, the money was well spent. From my experience, I highly recommend Precision Garage Door Service of Indianapolis.
- Matt Burlingame
Fishers, IN
Wonderful experience -start to finish!
- Mary Hofmeister
Fortville, IN
First time we have called Precision. Drew did an exceptional job for us. He was thorough and professional. I was particularly impressed with his explanations of not only what we needed done but why we needed it done showing me on our other garage door/opener the differences. A professional job professionally done!
- Tom Flanagan
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A spring broke rendering the garage door. Our service tech, Drew, was wonderful. He was professional, friendly, and knowledgeable. He informed us of our options and answered our questions every step of the way. Everything was completed within 90 minutes. He gave us a recap of parts replaced and work done. I have called Precision once before and was completely satisfied. They do not disappoint! Thank you, Drew!
- Dawn
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They checked on several times the day before they came out. The tech called before he came out and let know when he would arrive. Was very polite and professional. Looked at the door the cables and motor checked the tracks checked to see how old the system was and the how new the spring was. explained what was going on with the door, the hangers and door motor. Took down the old unit to show me the ware and tare on it, He was very through on the inspection. He explained the different options that were available.
- Joseph Craft
Indianapolis, IN
thanks Drew
- Susan Ham
Indianapolis, IN
Quick response, great company, quality parts and fantastic people, Drew Thatcher in particular!
- Jeff Van Kirk
Westfield, IN
After getting frustrated with a competitor for not being courteous and not calling me back when they said they would, I gave Precision a call. I couldn’t be more pleased with Precision. Shoutout to Alissa for her courteous customer service on my first and only phone call. I called around 9:30am and she told me they would be there between 12 and 3 the same day. And then they showed up a little after 11! Drew was excellent. Explained what the problem was, provided 3 different repair options, and had my garage door back in good working operation in about an hour and a half! Thanks again Drew! Will definitely use them again if / when the need arises! I highly recommend them for any garage door repairs you may need! Brett Anderson Westfield, IN
- Brett Anderson
McCordsville, IN
Drew did a great job. Personable. Quick diagnosis. Created several options for a fix. Had equipment available in the truck. Efficient.
- David Lohse
Indianapolis, IN
I have used Precision Door in the past at different times. Drew was professional and informative. I appreciated his clarity.
- Tereissa Sauer
Greenwood, IN
Drew was very knowledgeable, friendly, and efficient. He answered all of our questions patiently (we had a lot of questions!) and made sure we understood his answers. He had everything needed for the repairs on his truck and completed the repairs in a timely manner. Definitely an asset to the company--thanks, Drew!
- Joan K
Fishers, IN
I was overwhelmed by the amazing service we received. I called and was given a service time on the same day. Then the technician called within minutes to say he’d just finished a job in my neighborhood and could be to my home within 5 minutes. Drew T couldn’t have been a better representative of a company. Kind. Pulled my empty trash to the garage as he came up the driveway. Very knowledgeable. Diagnosed the issue within minutes and had our door working again within 30 minutes. I’d never hesitate to recommend this company and Drew more specifically.
- Julie Gebhart
Fishers, IN
Excellent service and high professional performance. Service representative was very helpful and understanding of the problem with garage door. I am very pleased with this company.
- Joan Townsend
Noblesville, IN
Drew Thatcher was knowledgeable, kind, and did a great job!
- Greta Smith
Greenwood, IN
Drew did a great job he diagnosed the problems, offered several options and completed the work quickly. Drew explained what he had installed and walked me through the system. He even set up my car's HomeLink system.
- Eric Brenner
Product:
Service Technician: Drew T
Indianapolis, IN
On Time before Time of Arrival..Great customer service, Fast & Sufficient!!!!! I Recommend 1000%???????
- Tracy Stewart
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The guys were considerate, knew what they were doing, and I would have them back anytime.
- Ken Barker
Westfield, IN
A spring broke on my garage door. Precision had a technician come out to repair it within a couple of hours. The technician, Drew, was fantastic! He was personable, polite, and very knowledgeable. The price was fair. I am very pleased with the repair, and I highly recommend Precision Garage Door Service.
- Joe Budd
Noblesville, IN
Drew was wonderful! Explained issues in way that was easy to understand. Was very personable. Did not pressure me at all. Wish every repairman was like him!
- Kandy Keller
Anderson, IN
I called them last night because my garage door was broje. They sent me a technician named Drew who came out the next morning. He was amazing. Super friendly, fast and always kept me posted on what was going on. Him and this company... just amazing! Thank you for everything!
- Tonya Cotton
Franklin, IN
Both gentlemen were very knowledgeable and friendly and helpful explained everything and were timely and respectful
- Dana Jamieson
Noblesville, IN
Very happy with the repair service for our broken torsion spring. The technician was respectful, courteous, and informative. All repair options were well explained with no hard sells.
- Daniel
Brownsburg, IN
Drew is a very knowledgeable technician. I appreciated is willingness to explain the process and recommended repairs to me. Courteous and Efficient. Highly recommend the Precision Team and in particular Drew for any Garage Door needs. BJ
- BJ
Indianapolis, IN
Very reliable, conscientious to customer's time, called ahead, kept updating customer as to where he was in completing the repair. Explained everything very concisely and easy to understand.
- Jane Sanftleben
Fishers, IN
Garage door spring broke on Saturday evening. Went online and scheduled for Sunday morning. Also New Years Eve Day for service appt. Technician Drew T arrived as scheduled. Analyzed the issue. Presented and explained a repair plan and answered any questions that we had. Agreed to that plan and Drew professionally went about his work to repair the broken door and leave us in great shape in a very short time, with parts from the truck. Cannot speak any higher of this company and their people. Would definitely recommend Precision to everybody who needs garage door service of any kind!!!!! Fabulous work !!!!
- Tim Peterson
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Drew T was very professional and polite. He explained the needed repairs and other areas of concern with my garage door. Thank you for the quick service!
- Roy Betz
Indianapolis, IN
Having dealt with many servicemen in my 78 years, Drew Thatcher was the very best. His personality shows through with the delivery of information needed to make a decision. He is professional, personable and very knowledgeable of all facets of service to a garage door opener. He also looks you right in the eyes when delivering all information. I was very impressed, not only with Drew, but with the those who answered the phone, and setting up my needs in a timely matter. I was very impressed with the Precision Overhead Garage Company.
- Ron Summers
Drew was wonderful. He had to investigate why the garage door was not operating going down. He found the problem and fixed it. He explained everything to me. you installed the garage door opener. I would only call you if I had a problem. Thanks! Robyn Robeson
- Robyn Robeson