Garage Door Repair Reviews in Indianapolis | Marion County, IN (Page 147)

I watched the video your have on you website. I believe my tech has put the wrong springs on has failed to adjust what was put on. when I unhooked the garage door opener and opened the door it acted like the door that slams to the ground and opens too quickly rocketing to the top.

- Philip Metzger

Hi Phillip, Your springs should be balanced, and are under warranty. I'm not sure how the springs can be shooting upward(which would indicate being too strong for your door), and slamming to the ground(which would indicate the springs are too weak for your door) at the same time. But if there is a problem we stand behind all of our repairs. Please give me a call to arrange a follow up appointment at no charge. Thank you for the feedback. Joel Belyew

The service was done well, but the price seems expensive. Also your warranty policy seems like a way to lock people in to using your service only so you can charge what ever you feel like. Also the $80 service call fee is also too expensive. But I am glad that you reduce it for follow up work by $20 when the sticker is on the door.

- Charlotte Egler

Hi Mrs. Egler, Thank you for the feedback. I tried to reach by phone. I am committed to customer satisfaction, please let me know how I can help. Sincerely, Joel E Belyew

I called precision garage due to the highly ranked customer feedback. When my garage door would start going down it would automatically go back up after moving only approx. 12". The first technician told me that the door itself was the problem. He said that if I order the $800 door today that I would not have to pay the service call fee. The door was installed by a different tech while we were out of town that day. Two days later the door started having the same problem as before. I called precision and they sent a third tech to my house a couple days later. He took the time to actually do some troubleshooting and was very pleasant to work with. He told me the whole problem was due to bad sensors. He called his supervisor and he said they could replace them for an additional $96. I also work in the field service industry. If I replaced a part for a customer under my recommendation and it did not fix the problem, I certainly would not charge them for my lack of troubleshooting abilities. I spoke with this supervisor on the telephone myself. He was unwilling to do anything to make this right! He would not even install the sensors for free after buying an $800 door for no reason! Do not let this company service your garage. They are scammers, and they are not willing to correct their mistakes!

- Morgan Beyer

Hi Clint, At both the original appointment, and the appointment of installation of the new door neither technician found any problems with your doors sensors. That does not mean they may not have been a problem, sometimes intermittent problems happen and can be very difficult to diagnose. The original technician recommended replacing your door due to its poor condition, and a damaged and bent door such as yours is what was more likely causing the symptom you described at the time. I am afraid I donâ??t agree that this was a miss-diagnosis. Like I stated earlier the sensors may have been a problem prior to the third trip out, but I do not have the ability to diagnose or much less teach a technician to diagnose a problem part that works fine when they are at your home. We did waive our Service Fee for coming to your home, but the sensors were a part you would have needed to pay for even it had failed at the original appointment, or installation. I wish that all electronic problems were more black and white, but that unfortunately is not always the case. That being said, I am committed to customer satisfaction, and would like to discuss this further if youâ??d like. You can reach me at 844-4849, or reply to this email. Thanks, Joel E Belyew

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- Carmen Salsbury

Garage door opener installation was painless. Installer was very competent. Very pleased with the experience

- Seth Brooke

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- Dana Haupt

Nick did an awesome job! Great asset to the company.

- Jerry Wilson

Eric arrived early, inspected door and performed service - excellent knowledge and answered all questions - Thanks! Great job!

- Bob Curley

Vladimir did an excellent job and went over everything and showed me what was wrong with my door.

- Alexis Nicholson

I called at 9:30 am and they had someone there by 10. Everything was explained in detail, and I was given a few options on which route to take. Another company had serviced our door before, and now I'll never call anyone else.

- Caitlin Hamilton

Excellent service! Thank you very much!

- Mike Mckinsey

Our Technician did a great job! Very happy with the service and the price was good also.

- Steve Conner

Absolutely incredible service! I simply can't recall a time when I had a service technician show up when they said they would! When Nick called to say he was about 20 minutes away I really thought that was going to be another 45 minutes to an hour but to my surprise within a half hour or so my husband was calling me telling me he was already done. he actually beat me home! On time, fast, courteous and professional!!! That's almost unheard of these days. And now about the price I just knew it was going to be three times more than what they quoted me over the phone but nope it was exactly what they said, unbelievable! Such a great experience! You must be treating your employee's right cause it's reflected by the service they provide. I really didn't think all those positive reviews could be true but I'm a believer. Nick was awesome and I will tell anyone that will listen about your company. Seriously happy customer!

- Teri Fields & Ricky Murry

Vladimir was prompt, courteous, and professional. He took the time to explain everything he was doing, and answered all of my questions without hesitation.

- Brian Clymore

I have used another company in the past. Since I recently had my third broken spring in 8 years, I decided to try another company. Bottom line is, the other company had been installing the wrong spring for my door. Precision found other serious issues with my door and explained in detail why I should replace the worn parts. I highly recommend this company!

- Brent Cook

Jacob was very professional and on time. He explained everything to me so that I could better understand the problems I was facing. I would hire them again in a heartbeat. I also recommend this company to anyone. I appreciate your business.

- Ashleigh Kilgard

Very pleasant young man who was very polite and did work to complete satisfaction.

- Vicki Mitchell

I called Friday evening and they came out Saturday afternoon. Thank you for your prompt service and a job well done.

- Billy Koker

Thank you

- Joshua & misako Foster

Andrew was very nice and we're happy with the work he did

- Terry Smith

Well pleased with how the explained why. Did an excellent job.

- Richard Carter

Great job!

- Duane Boltinghouse

Great service thanks!

- Mike Spellman

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- Barbara Haehner

This guy explained all options (pros vs. cons) and made me comfortable with my purchase. I will definitely refer your company in the future.

- Brooke Huntington

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- Patricia Brown

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- Vanessa Bertram

Mike was extremely professional and did an excellent job. Will be sure to recommend to others!

- David Heffner

Everything great!

- Yvonne Archibald-Neal

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- Fred Richards