Read what people are saying
about Precision Garage Door Service
Precision Garage Door Service of Indianapolishas received 15802 reviews, averaging 4.96 Stars:
Westfield, IN
Product:
Avon, IN
Thank you Josh!
- Kim Baldasso
Pendleton, IN
Troy did an excellent job. He expertly communicated the need for the expanded scope of work which I'm sure will avoid a quick return visit. I will recommend your company to others.
- Dan Zay
Product:
Lawrence, IN
We need to have a broken spring replaced. The technician was prompt, polite, knowledgeable, and efficient. We also had the second spring replaced at the same time and an overhaul done which was recommended so the cost was higher than what we had planned. Overall, the installation was fine.
- Linda Sprouse
Product:
Mooresville, IN
Great job!
- Mike Mosier
Product:
Avon, IN
Vicki, you've been a lovely, lovely, person to me and I really appreciate it! I wish you a great day, and a great life.
- Barbara Bird
Indianapolis, IN
Geoff was very professional, very friendly, and very efficient.
- Griffith Johnson
Product:
Fishers, IN
He showed me all the worn parts and explained how this affected the doors performance.
- Jim Lundeen
Product:
Fishers, IN
Geoff did an awesome job. :)Thnx!!
- Sara Hecklinski
Product:
Cumberland, IN
I was very pleased with the work that was done. The technician did a very professional job. I would recomend this company to anyone needing door repair or installation.
- Jim Beard
Product:
Lebanon, IN
The door looks great. The servie technician was polite and professional.
- Joan Irwin
Product:
Noblesville, IN
Ryan arrived at my residence in a very timely manner. He was very knowledgable about my repairs. He also pointed out other concerns about another door while doing an inspection. Although it was going to cost additional to perform the service I felt it was important to make the repairs. He did show me what was wrong and what could or would eventually happen if not repaired. He was still very quick about making his repairs. He did a good job and explained everything to me.
- Doug Gosser
Product:
Greenwood, IN
A great asset to your company
- Harry Harrison
Product:
Beech Grove, IN
Great job!
- James Beatty
Plainfield, IN
Corey was polite and professional.
- Chuck Elston
Product:
Fishers, IN
Took all my money, but, very nice! :)
- Orine Peoples
Speedway, IN
Great job. Thank you.
- Efren Roslas
Product:
Noblesville, IN
Very good service and the technician, Mike was very helpful.
- David Elliott
Product:
Carmel, IN
Thank you Corey!
- David O\'Haver
Product:
Carmel, IN
Extremely knowledgeable! He solved my problem and was efficient & professional.
- Lisa Knauer
Brownsburg, IN
Answered all questions. Was professional. Information he gave allowed me to make an informed decision. Give him a raise!
- Larry Hartley
Brownsburg, IN
A cable broke on the garage door and the door was in a serious bind. Of course, this happened on Sunday of Memorial Day weekend. I called the repair company normally used (I try and support my local businesses). The message said they were closed for the holiday and would be open on Tuesday. Doing a quick Google search for a different company, the first listed was Precision, stating they would respond within 4 hours 24/7. They were at my house in about 2 hours. In my conversation with Josh, he responded to all my question with clear information. He also pointed out some of the shortcuts in past repairs which included wrong sized springs, unmatched bolts, a long frozen bearing and a couple of other disturbing items. When shown the proof, it was unsettling. Over the past 20 years, we have had between 8 and 10 door springs break. There was no pressure to do anything more than to get the door funtional again. Armed with the facts, it was my decision to rebuild the door. I give Precision and Josh the 5 star rating and would not hesitate to recommend them to others. To Precision I say, "Give Josh a raise!" He is a value added employee.
- Larry Hartley
Indianapolis, IN
Service person was very fast and informative. However, rep on phone quoted me $145, but I was told by the service person that was for a cheap part.
- Chris Verstijnen
Thank you for your feedback Chris, I spoke with Josh and he apologized for any poor explanation on his part, but he certainly did not mean to indicate the standard springs were a cheap part to you. The standard springs we carry are just that "Standard Springs", they are what is considered standard cycle use springs in the industry. We also offer a better warranty on these standard springs than most of the competitors we've compared them to on both the part and the labor. We also offer our Precision High Cycle springs, that come with an unprecedented warranty in our industry, they have a drastically longer life expectancy, and although more expensive, a much better value. Typically when a customer calls and "how much is a spring replacement?" our staff is trained to assume that customer is looking for the lowest price, and therefore you would be quoted on our standard springs. That being said the technician still needs to explain every option and make his recommendations. I hope this sheds some light on the difference. Thank you again for your review, and we will strive to exceed your expectations in the future. -Joel Belyew
New Palestine, IN
We really appreciated the quick response on a Saturday when we needed emergency garage door repair. However, we understand that a service call fee is necessary, because a trip to a house does not guarantee a job, but typically that fee is deducted from the bill if the company completes the job. Also, the $15.00 fuel fee should be included in the service call fee, not in addition too. This would make us think twice before calling your company again.
- Phil Galligan
Thank you for the feedback. Some companies may waive their fee when doing work, however their cost for coming to your home does not go away, they have simply divided the cost into the repairs/parts you would have purchased. We typically charge an $80 total trip fee plus parts/repair, that includes the $65.00 Service Fee, and our $15 fuel charge. The fuel charge is something we can quickly adjust when gas prices drastically increase, while our service call fee has been the same for over 5 years. When we do phone quotes we tell customers the Total Trip fee is $80, I have reviewed your phone call and found our National Call Center that handles phone calls over night and on weekends, misquoted you and only mentioned the $65 fee, so I will have a check sent out today to refund your $15 fuel charge. Thank you for choosing Precision Door Service, and the feedback you have given. We will work hard to make sure you are 100% satisfied in the future. Joel E Belyew
Product:
Indianapolis, IN
Very nice guy.
- Mike Maupins
Noblesville, IN
I love to watch someone work who obviously knows what they are doing! Good job!
- Frank Hibbard
Product:
Avon, IN
Good Job!
- Bruce Klemmesen
Sheridan, IN
Thank you!
- Richard Hendricks
Castleton, IN
Technician Mike was extremely polite, knowledgeable and hard-working. He explained every step along the way. Even though I spent much more than I ever intended I had no doubt he was being honest and thorough and I know it was money well spent.
- Leslie Olsen
Product:
Avon, IN
Kudos to the Precision Door team! Ryan arrived early which is always appreciated! Ryan spent time explaining the options we had in order to fix the problem. After deciding to go with the rebuild kit he was quick to get all work finished in a timely manner. I would highly recommend Precision Door for any garage door problem!
- Brad Landes
Product:
Excellent Service. Prompt response. Knowledgeable serviceman. Very pleased. Thank you.
- Megan Moss