Read what people are saying
about Precision Garage Door Service
Precision Garage Door Service of Indianapolishas received 33 reviews, averaging 1.00 Stars:
Carmel, IN
Hi Cassie, Thank you for taking the time to do a review. I believe we work harder than any other company by far to make sure we do the job right the first time. That being said we are obviously not perfect. For that reason we provide our customers with by far the best warranty in our industry. Your door overhaul included a Limited Lifetime Warranty on the Parts and Labor, and we also give one year of Service Fee Coverage for Warranty Repairs. If there is a problem with the door we need you to let us know so we can repair it as soon as possible. This is not only for your convenience, but helps us prevent other wear and tear on both your door, and operator. Unfortunately Cassie without your call we have no way to know that a problem exists. I hope you understand the philosophy behind our Trip Charge, it is only there to cover the cost of getting to your home. With Technician Pay, Truck, Fuel, Insurance(Liability, Auto, and Workers Comp), etc... The Trip Fee is only there to cover those basic cost. Occasionally someone will call with a warranty problem 1 week outside of the one year Service Fee Coverage window, and I have made an exception. In your case it was over two months out. In a perfect world we wouldn't need to collect trip fee's, but in the world we live in they are necessary to remain in business. Thank you again for choosing Precision, and if you would like to discuss this further I'd be happy to help. Joel E Belyew
Product:
Noblesville, IN
8/14/12 I has Jared and Joe out to fix our garage door. The cost was an amazing $XXXX. I thought this was pretty high in the first place. The problem continue off and on. We were gone several months and when we returned the same problem was back. On 3/1/13 Josh came out and fixed the problem in 30 min for $XX. He explained completely what the problem was (which was the same thing in Aug.) Would you recommend your company to someone else if this had happened to you. We felt we were WAY overcharged in Aug!! Scammed in fact.
- Chris Wolf
Hi Chris, Thanks for speaking with me today, it really helped me understand your frustration. I'm glad we were able to reach a mutual understanding, and I will have your refund applied to your credit card today. Thanks again, and if I can help any further please let me know, Joel E Belyew
Product:
Fishers, IN
I am not pleased with your company. Five days after my new door was installed, the weather stripping came off. I made an appointment for repair, to occur on the following day between 4p and 6p, and as such took time off of work to be home during this time frame. Note that I only get paid when I work, so I lost $XX in wages to be present for this repair. On top of this, the technician did not show up until after 7p. Had i known this would be the case, I would not have lost the wages, as I could have left work at the usual time. Of course, none of this would have occurred if the materials and/or installation were proper. Note this is not the first negative experience I've had with your company, but it will be my last because I'm not likely to give you further business. I will be in the market for a new opener within a few months and will be more than happy to utilize one of your competitor's. In the meantime, I'm waiting for my new door to fall apart again.
- Dave Oney
Hi Dave, Thank you for the feedback, we want to hear from our customers about their experiences both good and bad. Although Amarr is a quality product and the best manufacturer in the industry in my opinion, they are not immune to the occasional defect, and we at Precision stand behind that product. I apologize the seal became partially detached, and that Corey was running behind the day we came to fix it. Obviously we can't predict what the day holds and we do sometimes get behind schedule, but the fact that neither Corey, or anyone else from our company reached out to let you know is completely unacceptable. I hope the refund we gave you for your inconvenience is satisfactory. Thank you again, and we will strive to make this right and hopefully satisfy you 100%. -Joel Belyew Thank you for allowing Eric and Myself to come to your home, and I hope the additional seal we've added will permanently correct all of the issues. I really appreciate you allowing us to make this right, and look forward to the updated review you told me you'd be sending. -Joel Belyew
Product:
I had to pay $80 to fix something that hadn't worked right since it was installed by Precision. I had a complete overhaul done on my garage door last summer. Since then, the door would occasionally stick and have to be hit twice. It slowly got worse and I finally called to have it fixed. I had to pay $80 to have it fixed when it should have been done correctly to start with. The tech was professional and did a good job (it took less than 5 minutes).
- Cassie Habegger