I have had issues with sensor alignment on my garage door opener for a number of years and have had several companies out to readjust the sensors. Precision sent out Jeremy who diagnosed the problem and offered a permanent solution to this issue. The problem was quickly and professionally resolved at a fair price and I could not be happier with the result. I highly recommend Jeremy if you are having garage door or opener problems.

- Mike Kessel

Andrew gave me quick and expert service. He did not try to up sell me on anything, and as a result I felt more comfortable about going with a nicer insulated door. For now he gave me a "loaner spring" to get my garage door working (the original spring was broken) while I waited for the new door, and new spring/component replacement orders.

- John Murdock

I am very pleased with the service I received from Andrew. He was pleasant, professional and did his best to explain everything. I spent about double what I had planned on but he made me realize I needed much more than I thought. In addition to the new opener, I also had the one spring replaced with two.

- Pat Bottorff

Prompt and efficient service

- Jan Hinchcliff

Josh was Great! He was very knowledgable and personable. My door was fixed in no time! Thank You Joe Dobrzeniecki

- Joe Dobrzeniecki

Great Job!!!

- Brian Watson

Mike did a thorough job of explaining what he was fixing as well as troubleshooting all potential issues related to the problem my mom was experiencing with her door. Great customer service demonstrated.

- Valerie Jones

Tech was on time, on point with repairs and very friendly. Thank you for same day affordable service. We will be back!!

- Tammy Detrich

Jeremy did a wonderful job! I will use them again.

- Steven Jarrard

I've lived on multi-sides of Indy over the past 34-years. And had some form of garage door opening system with each location. The past 20 (+) have been in Fishers. Where we used the other guys (G.D. of IN) on a handful of applications. Where each time we get the 1st available Tech. And each service call had a quick-fix, relatively cheap. Unfortunately, so was the service. So this time, I decided to try something/someone different. Precision's advertisement on a local web promo got my attention. I've been pleased with all aspects of doing business with Precision. Their policy of sending the same tech out allows for the development of a relationship. They will definitely get my future garage door business. I would recommend Precision for any garage door need. They're a 5-star company in my book. And Jeremy is a class A professional from the initial visit to the most recent. Mike B.

- Mike Bucci

Tech was great even arriving early. He gave me a though explaining of issues and completed and repaired on time.

- Mike Driver

Jeremy did a really good job and i will use them again.

- Chad Scott

did a great job going through problems and fixing them.

- Sarah Johnson

I found your company on line this morning and was pleasantly surprised when the tech was here earlier than promised. He was very knowledgeable and polite and had the garage door opener fixed right away. Will not hesitate to refer your company.

- Joan Accardi

My technician, Vldimir, was incredible...he explained everything and he came out the same day I called and he had to work in the cold temps...Thank you Precision Door, I will highly recommend you!

- Dawn Mcmichael

This was a follow-up visit from a previous service call. Reviewed door system and "lubed" seal.

- Linda Reed

I will need to have some additional work done later but the Tech was very understanding in just doing the broken spring for now to give me some time to plan for the additional cost.

- Kris Blaszyk

Thank you! Your staff is always excellent and the quality of work is outstanding. I appreciate the honesty and straight-forward approach. Give that man a Blue Ribbon!! J

- John Egerton

I had a complete garage door overhaul because my door was 20+ years old and was wearing out. Eric explained in detail which parts were bad, why they had gone bad, and showed me the defective parts after removing them. He was very polite and didn't mind me watching the whole process and talking to him throughout even though it probably slowed him down some answering all my questions. I would give Precision and Eric 10 stars if it were possible. Sure it wasn't bargain basement prices but I have no problem paying a fair amount (or even a premium price) when I get service that has no equal in town. I will never use any other company for my future garage door needs other than Precision Garage Door of Indianapolis. If you want it done right the first time this is the company to call.

- Brooks Austin

I recently had my garage door repaired by Precision. The lady I spoke with when I made the appointment was very kind and explained everything in detail. The repairman called 30 minutes before arrival, as promised, was very polite and knew what he was doing. My door was repaired, inspected, and I was extremely happy with the experience. Customer service doesn't exist sometimes...Precision provided it all and I can't say enough good things about them. I am a very satisfied customer and will be a repeat customer. Gail Speed Fishers, Indiana

- Gail Speed

Michael Pratt was very knowledgeable and courteous. The work performed was excellent and done in an efficient manner. When I have my springs fixed/replaced for the garage doors later this year I would prefer to have him perform the work. Thank you!

- Sam Simpson

I like that he explained in detail what the problem was. He give me options and realistic expectations. This guy know his business.

- Josh Walgenbach

Garage Repair We had used Precision for a garage door spring repair a few month's ago. Josh was our technician. He was very thorough in his explanation. He gave us a good, better and best solution for our situation with NO high pressure sales trying to get us to spend alot of money. This time our door wouldn't open: Josh came again. Upon review of all mechanisms, he couldn't find anything. Then it occurred to him that it might be weather related because of the harsh winter temps. Sure enough, a couple bangs and the door broke free from it's frozen tracks. I thought, "oh great, now I am going to have to pay a service fee for a simple frozen door in its track". Much to my surprise, we were not charged. That is small town, good old fashioned customer service that will have our return business and referrals to our friends.

- Rick Marden

You did an outstanding job on the installation of our new garage door opener, and we really appreciate your going the extra step to up-date our whole system.

- Mike Stevens

Great service, the best quality is the service installers. They are very polite and efficient. This was my second time using your service and have recommended your company numerous time

- Tom Harling

Technician was not able to replicate issue we have been experiencing. As such, he blamed problem on light sensors and then took $80 from us. He made it clear he won't charge us $80 next time he comes out, but then I had to sign off on a bunch of disclaimers. Not impressed at all.

- Mark Smit

Hi Mark, I'm sorry you weren't satisfied with our service. We have a standard charge for coming to the home, that includes diagnosing the issue, minor adjustments and/or repairs, and a safety inspection. If your sensors needed an alignment and that corrected your problem than I'm not sure I'm clear on what made that such a poor experience. Please let me know how we could have provided a better service. Thank you for the feedback. Joel E Belyew

Seemed to be in and out in less than 10 minutes. $80 seems real high for spending at most 10 minutes tuning my garage door. They said they sprayed all hinges,but they seemed all dry when I inspected them when they left.

- Bill O'Patterson

Hi Bill, Thank you for taking a moment to submit a review, customer feedback is the best way to make our company better. Our tune up fee is pretty competitive I believe. It mainly just covers the cost of coming to the average home, including, truck, fuel, Technician Labor, and a ton of Insurance(Auto, Liability, Workers Comp, etc) to list a few. Although your home is located fairly close to our office, these prices are based on the average customer location(drive time). I also checked the work truck GPS tracking to see how long the truck was actually at your home which was 28 minutes, this is less than average, but I believe that is due to your door being in pretty good working condition. What a tune up generally consists of is Inspection, Diagnosis, Possible Adjustments, and Lubrication of some components. In your case your door was balanced properly, which is rarely the case, requiring no necessary replacement parts or spring adjustments. This is good news. The only thing the technician listed as needing replacement is your rollers which were worn out. I hope this sheds some light on our cost of Tune Up, and if you truly believe the Technician did not lube your door, I will gladly send a technician back out to your home to do so. Thank you again, Joel E Belyew

I chose Precision after a great experience in service as I had new openers installed. My first touch with Precision was a great experience , and the technician, Corey, was a true professional. Unfortunately I was not as impressed with the second phase when I returned for new doors. While the doors work just fine the technician left grease marks from his hands on the outside. Upon pointing it out he suggested I wipe them down the new doors i just purchased with some WD40. He took no ownership. In addition he smoked on the job which both of my kids noted when they came home from school. I am sure there are many quality doors, but so much comes down to service. The technicians truly are the face of the company - for better or for worse. I have mixed views now on Precision.

- Patrick Hay

Hi Patrick, Thank you for the feedback. I couldn't agree with you more. I apologize for the technicians failure to clean the door. When I reached out to him his reasoning of running out of anything to clean the door with is completely unacceptable. In addition smoking at a customers home is strictly forbidden, and will not be tolerated. This technician has been spoken to, and I am confident will not make these mistakes again. Joel E Belyew

We were presented with an upsell from springs to full overhaul. The full overhaul price was much more expensive than your competitors. We were told that the spring set we purchased will be wasted when the system fails and needs the recommended full overhaul. I do not appreciate this sales tactic and caused unnecessary stress for my wife.

- Matthew Newell

Hi Matthew, Thank you for the feedback, it is very helpful when we are informed of our shortcomings. I apologize if Mike did a poor job of explaining the problems he found with your door, and if he made his recommendations sound the way you described. This comes a shock to me based on the typical feedback from Mike's customers(He is our Tech of the Month for 5 months straight which is based solely on customer service), but I guess all of us prone to an occasional off day. Typically if you are comparing our repairs with other companies we will come out much higher in price on some items. This is due to the fact we use the best parts available in our Overhaul packages, and back up those parts with our Lifetime Warranty on Parts, and Labor, as well as one year of Service Call Coverage. In comparison some competitors offer as low as 1 year parts, and 30 days labor. How would you feel if you saved $150 by going with them, and 3 months later you have to pay them nearly $100 to come adjust or repair the part they just installed? Or worse yet 14 months later having to foot the bill for the complete repair all over again. Precision Door has become the the second largest garage door company in the country because we strive to offer our customers a better product, warranty, and better service than other companies offer. Our service of course as a result is typically priced higher. I am glad Matthew that you elected not to make additional repairs the day of service since you were not comfortable with the recommendation Mike made. I hope your garage door doesn't give you future trouble, but if it does I also hope you will consider Precision, we will strive to do a better service for you. I am sorry also that my response took so long, I personally handle any bad review that comes in, and I have been out of town. Please feel free to reach out to me if you would like to discuss further at (317)844-4849, or just reply to this email. Thanks, Joel E Belyew

I am not pleased with your company. Five days after my new door was installed, the weather stripping came off. I made an appointment for repair, to occur on the following day between 4p and 6p, and as such took time off of work to be home during this time frame. Note that I only get paid when I work, so I lost $XX in wages to be present for this repair. On top of this, the technician did not show up until after 7p. Had i known this would be the case, I would not have lost the wages, as I could have left work at the usual time. Of course, none of this would have occurred if the materials and/or installation were proper. Note this is not the first negative experience I've had with your company, but it will be my last because I'm not likely to give you further business. I will be in the market for a new opener within a few months and will be more than happy to utilize one of your competitor's. In the meantime, I'm waiting for my new door to fall apart again.

- Dave Oney

Hi Dave, Thank you for the feedback, we want to hear from our customers about their experiences both good and bad. Although Amarr is a quality product and the best manufacturer in the industry in my opinion, they are not immune to the occasional defect, and we at Precision stand behind that product. I apologize the seal became partially detached, and that Corey was running behind the day we came to fix it. Obviously we can't predict what the day holds and we do sometimes get behind schedule, but the fact that neither Corey, or anyone else from our company reached out to let you know is completely unacceptable. I hope the refund we gave you for your inconvenience is satisfactory. Thank you again, and we will strive to make this right and hopefully satisfy you 100%. -Joel Belyew Thank you for allowing Eric and Myself to come to your home, and I hope the additional seal we've added will permanently correct all of the issues. I really appreciate you allowing us to make this right, and look forward to the updated review you told me you'd be sending. -Joel Belyew