Read what people are saying
about Precision Garage Door in:
Fishers, IN
Precision Garage Door of Indianapolishas received 1862 reviews, averaging 4.96 Stars:
Fishers, IN
Hi Matthew, Thank you for the feedback, it is very helpful when we are informed of our shortcomings. I apologize if Mike did a poor job of explaining the problems he found with your door, and if he made his recommendations sound the way you described. This comes a shock to me based on the typical feedback from Mike's customers(He is our Tech of the Month for 5 months straight which is based solely on customer service), but I guess all of us prone to an occasional off day. Typically if you are comparing our repairs with other companies we will come out much higher in price on some items. This is due to the fact we use the best parts available in our Overhaul packages, and back up those parts with our Lifetime Warranty on Parts, and Labor, as well as one year of Service Call Coverage. In comparison some competitors offer as low as 1 year parts, and 30 days labor. How would you feel if you saved $150 by going with them, and 3 months later you have to pay them nearly $100 to come adjust or repair the part they just installed? Or worse yet 14 months later having to foot the bill for the complete repair all over again. Precision Door has become the the second largest garage door company in the country because we strive to offer our customers a better product, warranty, and better service than other companies offer. Our service of course as a result is typically priced higher. I am glad Matthew that you elected not to make additional repairs the day of service since you were not comfortable with the recommendation Mike made. I hope your garage door doesn't give you future trouble, but if it does I also hope you will consider Precision, we will strive to do a better service for you. I am sorry also that my response took so long, I personally handle any bad review that comes in, and I have been out of town. Please feel free to reach out to me if you would like to discuss further at (317)844-4849, or just reply to this email. Thanks, Joel E Belyew
Product:
Fishers, IN
I am not pleased with your company. Five days after my new door was installed, the weather stripping came off. I made an appointment for repair, to occur on the following day between 4p and 6p, and as such took time off of work to be home during this time frame. Note that I only get paid when I work, so I lost $XX in wages to be present for this repair. On top of this, the technician did not show up until after 7p. Had i known this would be the case, I would not have lost the wages, as I could have left work at the usual time. Of course, none of this would have occurred if the materials and/or installation were proper. Note this is not the first negative experience I've had with your company, but it will be my last because I'm not likely to give you further business. I will be in the market for a new opener within a few months and will be more than happy to utilize one of your competitor's. In the meantime, I'm waiting for my new door to fall apart again.
- Dave Oney
Hi Dave, Thank you for the feedback, we want to hear from our customers about their experiences both good and bad. Although Amarr is a quality product and the best manufacturer in the industry in my opinion, they are not immune to the occasional defect, and we at Precision stand behind that product. I apologize the seal became partially detached, and that Corey was running behind the day we came to fix it. Obviously we can't predict what the day holds and we do sometimes get behind schedule, but the fact that neither Corey, or anyone else from our company reached out to let you know is completely unacceptable. I hope the refund we gave you for your inconvenience is satisfactory. Thank you again, and we will strive to make this right and hopefully satisfy you 100%. -Joel Belyew Thank you for allowing Eric and Myself to come to your home, and I hope the additional seal we've added will permanently correct all of the issues. I really appreciate you allowing us to make this right, and look forward to the updated review you told me you'd be sending. -Joel Belyew
Product:
Fishers, IN
Very knowledgeable. Gave me options and recommendations. Thank you for the excellent service.
- Diane Tiefel
Fishers, IN
Outstanding professional worker
- Malek Smadi
Fishers, IN
Service Rep (Andrew) arrived on time; was very courteous and knowledgeable. He explained everything he was doing and pointed out some possible future problems. I highly recommend Andrew and Precision.
- Dorothy Thurman
Fishers, IN
Did a great job, explained every thing clearly, in fact we got both doors to our 3 car garage fitted with new springs, ball barrings etc.
- Maryl Porter
Fishers, IN
Great service! Technician was kind, friendly and knowledgeable. I would definitely recommend Precision to my family and friends.
- Jan Reid
Fishers, IN
Very satisfied, will use in future if needed and will recommend . Paul Habecker
- Paul and londa Habecker
Product:
Fishers, IN
Thank you
- Ben & bethany Paden
Fishers, IN
Great job!
- John Hornak
Fishers, IN
He did a really good job and i will use them again.
- Jones, Mike
Fishers, IN
Mike does excellent work. This is his 2nd time out here because i only want mike working on my garage doors. He is extremely knowledgeable and courteous. Please prompt mike immediately.
- Simpson, Anya
Product:
Fishers, IN
Efficient great job will call you when we replace the spring.
- Robinson, Kathy
Fishers, IN
Arrived early and explained everything and did a great job!
- Roenigk, Michael
Product:
Fishers, IN
Excellent job! I was completely satisfied would recommend service to others.
- Handy, Jamal
Product:
Service Technician: Vladimir E
Fishers, IN
They were great and i will use them again.
- Shane, Kathy
Product:
Fishers, IN
Very knowledgeable and professional. I felt he fixed our issue without over selling items.
- Berglund, Shauna
Product:
Fishers, IN
Very Satisfied
- Martz, Steve
Product:
Fishers, IN
tech was great. great service
- West, Roger
Product:
Fishers, IN
Great job, will use your company again
- Scott, Clayton
Product:
Fishers, IN
did a very good job, help walk us through.
- Maginot, Michele
Product:
Fishers, IN
Eric did a great job.
- Ken Phillips
Fishers, IN
Tech was well spoken, well knowledged, took the time to explain the workings of the door which was much appreciated.
- Jayamanne, Chaminda
Product:
Fishers, IN
Great job Andrew. Thanks for getting the job done.
- Farber, Steve
Fishers, IN
Very helpful and understanding. I appreciate that. Thank you.
- BLaszyk, Kris
Fishers, IN
Guys did a great job.
- Vargas, Ovidio
Product:
Fishers, IN
Technician did a great job repairing my garage door.
- Ronan, Marra
Product:
Fishers, IN
Loved the service I recieved
- Belloli, David
Fishers, IN
Ryan was out of town and I was present, father in-law Joe, while repairs were being done. If all service companies had the same type techs as Precision does, it would be great. Both techs were great. Prompt, clean, courteous and very knowledgeable of needed repairs. We will highly recommend Precision to anyone needing service on their garage door. I'm sorry I forgot their names but do appreceiate their recommendations and their kindness toward our 2 grand kids. Sincerely, Joe and Susan Hirsch
- Ryan Nolting
Product:
Fishers, IN
Highly recommended. Never need to find another garage door company.
- Gupte, Nitin
Product:
We were presented with an upsell from springs to full overhaul. The full overhaul price was much more expensive than your competitors. We were told that the spring set we purchased will be wasted when the system fails and needs the recommended full overhaul. I do not appreciate this sales tactic and caused unnecessary stress for my wife.
- Matthew Newell