Read what people are saying
about Precision Garage Door Service in:
Fishers, IN
Precision Garage Door Service of Indianapolishas received 1896 reviews, averaging 4.96 Stars:
Fishers, IN
Product:
Fishers, IN
Technician was not able to replicate issue we have been experiencing. As such, he blamed problem on light sensors and then took $80 from us. He made it clear he won't charge us $80 next time he comes out, but then I had to sign off on a bunch of disclaimers. Not impressed at all.
- Mark Smit
Hi Mark, I'm sorry you weren't satisfied with our service. We have a standard charge for coming to the home, that includes diagnosing the issue, minor adjustments and/or repairs, and a safety inspection. If your sensors needed an alignment and that corrected your problem than I'm not sure I'm clear on what made that such a poor experience. Please let me know how we could have provided a better service. Thank you for the feedback. Joel E Belyew
Fishers, IN
Seemed to be in and out in less than 10 minutes. $80 seems real high for spending at most 10 minutes tuning my garage door. They said they sprayed all hinges,but they seemed all dry when I inspected them when they left.
- Bill O'Patterson
Hi Bill, Thank you for taking a moment to submit a review, customer feedback is the best way to make our company better. Our tune up fee is pretty competitive I believe. It mainly just covers the cost of coming to the average home, including, truck, fuel, Technician Labor, and a ton of Insurance(Auto, Liability, Workers Comp, etc) to list a few. Although your home is located fairly close to our office, these prices are based on the average customer location(drive time). I also checked the work truck GPS tracking to see how long the truck was actually at your home which was 28 minutes, this is less than average, but I believe that is due to your door being in pretty good working condition. What a tune up generally consists of is Inspection, Diagnosis, Possible Adjustments, and Lubrication of some components. In your case your door was balanced properly, which is rarely the case, requiring no necessary replacement parts or spring adjustments. This is good news. The only thing the technician listed as needing replacement is your rollers which were worn out. I hope this sheds some light on our cost of Tune Up, and if you truly believe the Technician did not lube your door, I will gladly send a technician back out to your home to do so. Thank you again, Joel E Belyew
Product:
Fishers, IN
I chose Precision after a great experience in service as I had new openers installed. My first touch with Precision was a great experience , and the technician, Corey, was a true professional. Unfortunately I was not as impressed with the second phase when I returned for new doors. While the doors work just fine the technician left grease marks from his hands on the outside. Upon pointing it out he suggested I wipe them down the new doors i just purchased with some WD40. He took no ownership. In addition he smoked on the job which both of my kids noted when they came home from school. I am sure there are many quality doors, but so much comes down to service. The technicians truly are the face of the company - for better or for worse. I have mixed views now on Precision.
- Patrick Hay
Hi Patrick, Thank you for the feedback. I couldn't agree with you more. I apologize for the technicians failure to clean the door. When I reached out to him his reasoning of running out of anything to clean the door with is completely unacceptable. In addition smoking at a customers home is strictly forbidden, and will not be tolerated. This technician has been spoken to, and I am confident will not make these mistakes again. Joel E Belyew
Product:
Fishers, IN
We were presented with an upsell from springs to full overhaul. The full overhaul price was much more expensive than your competitors. We were told that the spring set we purchased will be wasted when the system fails and needs the recommended full overhaul. I do not appreciate this sales tactic and caused unnecessary stress for my wife.
- Matthew Newell
Hi Matthew, Thank you for the feedback, it is very helpful when we are informed of our shortcomings. I apologize if Mike did a poor job of explaining the problems he found with your door, and if he made his recommendations sound the way you described. This comes a shock to me based on the typical feedback from Mike's customers(He is our Tech of the Month for 5 months straight which is based solely on customer service), but I guess all of us prone to an occasional off day. Typically if you are comparing our repairs with other companies we will come out much higher in price on some items. This is due to the fact we use the best parts available in our Overhaul packages, and back up those parts with our Lifetime Warranty on Parts, and Labor, as well as one year of Service Call Coverage. In comparison some competitors offer as low as 1 year parts, and 30 days labor. How would you feel if you saved $150 by going with them, and 3 months later you have to pay them nearly $100 to come adjust or repair the part they just installed? Or worse yet 14 months later having to foot the bill for the complete repair all over again. Precision Door has become the the second largest garage door company in the country because we strive to offer our customers a better product, warranty, and better service than other companies offer. Our service of course as a result is typically priced higher. I am glad Matthew that you elected not to make additional repairs the day of service since you were not comfortable with the recommendation Mike made. I hope your garage door doesn't give you future trouble, but if it does I also hope you will consider Precision, we will strive to do a better service for you. I am sorry also that my response took so long, I personally handle any bad review that comes in, and I have been out of town. Please feel free to reach out to me if you would like to discuss further at (317)844-4849, or just reply to this email. Thanks, Joel E Belyew
Product:
Fishers, IN
I am not pleased with your company. Five days after my new door was installed, the weather stripping came off. I made an appointment for repair, to occur on the following day between 4p and 6p, and as such took time off of work to be home during this time frame. Note that I only get paid when I work, so I lost $XX in wages to be present for this repair. On top of this, the technician did not show up until after 7p. Had i known this would be the case, I would not have lost the wages, as I could have left work at the usual time. Of course, none of this would have occurred if the materials and/or installation were proper. Note this is not the first negative experience I've had with your company, but it will be my last because I'm not likely to give you further business. I will be in the market for a new opener within a few months and will be more than happy to utilize one of your competitor's. In the meantime, I'm waiting for my new door to fall apart again.
- Dave Oney
Hi Dave, Thank you for the feedback, we want to hear from our customers about their experiences both good and bad. Although Amarr is a quality product and the best manufacturer in the industry in my opinion, they are not immune to the occasional defect, and we at Precision stand behind that product. I apologize the seal became partially detached, and that Corey was running behind the day we came to fix it. Obviously we can't predict what the day holds and we do sometimes get behind schedule, but the fact that neither Corey, or anyone else from our company reached out to let you know is completely unacceptable. I hope the refund we gave you for your inconvenience is satisfactory. Thank you again, and we will strive to make this right and hopefully satisfy you 100%. -Joel Belyew Thank you for allowing Eric and Myself to come to your home, and I hope the additional seal we've added will permanently correct all of the issues. I really appreciate you allowing us to make this right, and look forward to the updated review you told me you'd be sending. -Joel Belyew
Product:
Fishers, IN
Very knowledgeable. Gave me options and recommendations. Thank you for the excellent service.
- Diane Tiefel
Fishers, IN
Outstanding professional worker
- Malek Smadi
Fishers, IN
Service Rep (Andrew) arrived on time; was very courteous and knowledgeable. He explained everything he was doing and pointed out some possible future problems. I highly recommend Andrew and Precision.
- Dorothy Thurman
Fishers, IN
Did a great job, explained every thing clearly, in fact we got both doors to our 3 car garage fitted with new springs, ball barrings etc.
- Maryl Porter
Fishers, IN
Great service! Technician was kind, friendly and knowledgeable. I would definitely recommend Precision to my family and friends.
- Jan Reid
Fishers, IN
Very satisfied, will use in future if needed and will recommend . Paul Habecker
- Paul and londa Habecker
Product:
Fishers, IN
Thank you
- Ben & bethany Paden
Fishers, IN
Great job!
- John Hornak
Fishers, IN
He did a really good job and i will use them again.
- Jones, Mike
Fishers, IN
Efficient great job will call you when we replace the spring.
- Robinson, Kathy
Fishers, IN
Mike does excellent work. This is his 2nd time out here because i only want mike working on my garage doors. He is extremely knowledgeable and courteous. Please prompt mike immediately.
- Simpson, Anya
Product:
Fishers, IN
Arrived early and explained everything and did a great job!
- Roenigk, Michael
Product:
Fishers, IN
Excellent job! I was completely satisfied would recommend service to others.
- Handy, Jamal
Service Provided:
Product:
Service Technician: Vladimir E
Fishers, IN
They were great and i will use them again.
- Shane, Kathy
Product:
Fishers, IN
Very knowledgeable and professional. I felt he fixed our issue without over selling items.
- Berglund, Shauna
Product:
Fishers, IN
Very Satisfied
- Martz, Steve
Product:
Fishers, IN
tech was great. great service
- West, Roger
Product:
Fishers, IN
Great job, will use your company again
- Scott, Clayton
Product:
Fishers, IN
did a very good job, help walk us through.
- Maginot, Michele
Product:
Fishers, IN
Eric did a great job.
- Ken Phillips
Fishers, IN
Great job Andrew. Thanks for getting the job done.
- Farber, Steve
Fishers, IN
Tech was well spoken, well knowledged, took the time to explain the workings of the door which was much appreciated.
- Jayamanne, Chaminda
Product:
Fishers, IN
Very helpful and understanding. I appreciate that. Thank you.
- BLaszyk, Kris
Fishers, IN
Guys did a great job.
- Vargas, Ovidio
Product:
Great service, the best quality is the service installers. They are very polite and efficient. This was my second time using your service and have recommended your company numerous time
- Tom Harling