Read what people are saying
about Precision Garage Door Service
Precision Garage Door Service of Indianapolishas received 15097 reviews, averaging 4.96 Stars:
Speedway, IN
Product:
Greenwood, IN
A great asset to your company
- Harry Harrison
Product:
Carmel, IN
Thank you Corey!
- David O\'Haver
Product:
Noblesville, IN
Very good service and the technician, Mike was very helpful.
- David Elliott
Product:
Carmel, IN
Extremely knowledgeable! He solved my problem and was efficient & professional.
- Lisa Knauer
Brownsburg, IN
Answered all questions. Was professional. Information he gave allowed me to make an informed decision. Give him a raise!
- Larry Hartley
Brownsburg, IN
A cable broke on the garage door and the door was in a serious bind. Of course, this happened on Sunday of Memorial Day weekend. I called the repair company normally used (I try and support my local businesses). The message said they were closed for the holiday and would be open on Tuesday. Doing a quick Google search for a different company, the first listed was Precision, stating they would respond within 4 hours 24/7. They were at my house in about 2 hours. In my conversation with Josh, he responded to all my question with clear information. He also pointed out some of the shortcuts in past repairs which included wrong sized springs, unmatched bolts, a long frozen bearing and a couple of other disturbing items. When shown the proof, it was unsettling. Over the past 20 years, we have had between 8 and 10 door springs break. There was no pressure to do anything more than to get the door funtional again. Armed with the facts, it was my decision to rebuild the door. I give Precision and Josh the 5 star rating and would not hesitate to recommend them to others. To Precision I say, "Give Josh a raise!" He is a value added employee.
- Larry Hartley
Indianapolis, IN
Very nice guy.
- Mike Maupins
Indianapolis, IN
Service person was very fast and informative. However, rep on phone quoted me $145, but I was told by the service person that was for a cheap part.
- Chris Verstijnen
Thank you for your feedback Chris, I spoke with Josh and he apologized for any poor explanation on his part, but he certainly did not mean to indicate the standard springs were a cheap part to you. The standard springs we carry are just that "Standard Springs", they are what is considered standard cycle use springs in the industry. We also offer a better warranty on these standard springs than most of the competitors we've compared them to on both the part and the labor. We also offer our Precision High Cycle springs, that come with an unprecedented warranty in our industry, they have a drastically longer life expectancy, and although more expensive, a much better value. Typically when a customer calls and "how much is a spring replacement?" our staff is trained to assume that customer is looking for the lowest price, and therefore you would be quoted on our standard springs. That being said the technician still needs to explain every option and make his recommendations. I hope this sheds some light on the difference. Thank you again for your review, and we will strive to exceed your expectations in the future. -Joel Belyew
New Palestine, IN
We really appreciated the quick response on a Saturday when we needed emergency garage door repair. However, we understand that a service call fee is necessary, because a trip to a house does not guarantee a job, but typically that fee is deducted from the bill if the company completes the job. Also, the $15.00 fuel fee should be included in the service call fee, not in addition too. This would make us think twice before calling your company again.
- Phil Galligan
Thank you for the feedback. Some companies may waive their fee when doing work, however their cost for coming to your home does not go away, they have simply divided the cost into the repairs/parts you would have purchased. We typically charge an $80 total trip fee plus parts/repair, that includes the $65.00 Service Fee, and our $15 fuel charge. The fuel charge is something we can quickly adjust when gas prices drastically increase, while our service call fee has been the same for over 5 years. When we do phone quotes we tell customers the Total Trip fee is $80, I have reviewed your phone call and found our National Call Center that handles phone calls over night and on weekends, misquoted you and only mentioned the $65 fee, so I will have a check sent out today to refund your $15 fuel charge. Thank you for choosing Precision Door Service, and the feedback you have given. We will work hard to make sure you are 100% satisfied in the future. Joel E Belyew
Product:
Avon, IN
Good Job!
- Bruce Klemmesen
Noblesville, IN
I love to watch someone work who obviously knows what they are doing! Good job!
- Frank Hibbard
Product:
Sheridan, IN
Thank you!
- Richard Hendricks
Castleton, IN
Technician Mike was extremely polite, knowledgeable and hard-working. He explained every step along the way. Even though I spent much more than I ever intended I had no doubt he was being honest and thorough and I know it was money well spent.
- Leslie Olsen
Product:
Avon, IN
Kudos to the Precision Door team! Ryan arrived early which is always appreciated! Ryan spent time explaining the options we had in order to fix the problem. After deciding to go with the rebuild kit he was quick to get all work finished in a timely manner. I would highly recommend Precision Door for any garage door problem!
- Brad Landes
Product:
Noblesville, IN
No Comments
- Keri Kooi
Product:
Noblesville, IN
Thank You Mike!
- David Elliott
Product:
Fishers, IN
Service was same day. Inside contact and tech both very professional. Happy with price quote. Tech was knowledgable about potential things I may want to consider either now or in the future but was not pressured which is important to me. Well satisfied
- Roger Ryker
Product:
Plainfield, IN
Technician answered all my questions and was very knowledgeable. I felt very confident he would do his job to the best of his ability. Price was kind of pricey tho. :(
- Ellig Lontz
Product:
Greenwood, IN
Since I wasnt home when the installation was completed, i cant comment on the appearance of the technician. However, I did talk to him on the phone, and he seemed very professional in communicating the issues with the door. Upon seeing the completed work and operating the door, I can say that the work was performed without flaw. The door hasnt operated this well since i have owned the house (16 yrs). Thanks for a job well done.
- Tim Aldendorf
Indianapolis, IN
No Complaints! Troy was great!
- Shannan Wysong
Product:
Fishers, IN
Excellent work, timely, and professional. Good attitude. After fixing the primary problem asked if there were any other problems to resolve. Went above and beyond by fixing a couple of other minor issues before leaving. Took the time to ensure proper operation and answer any questions I had.
- Vicki Butterfield
Product:
Indianapolis, IN
Great job!
- Alex Kogan
Product:
Franklin, IN
Great job!
- Samual Hohl
Carmel, IN
May 23, 2012 Eric Gellenbeck, Manager Precision Door Service 10080 E 121st St, Suite 106 Dear Eric Gellenbeck: 1. I am writing this note to complement you for having Geoffrey Edwards as a valuable member of your service team. Recently, I had the opportunity to interact with Geoffrey during a service call at our house. 2. Geoffrey impressed me as a decent, honest with an amicable attitude. He came on time. He listened to my problem. He reviewed the situation. He came across to me as a very knowledgeable professional. He, even, pointed out to me some of the short comings of "the other" company who installed the doors. 3. It was because of Geoff, I agreed to get the repair done by your company. I must say Geoff is your good professional who has earned my trust and respect for your company. I can assure you, if and when i would need any door service, Precision Door Service will be my first choice and thanks to Geoff for my decision. 4. Please convey my thanks to Geoffrey Edwards. Respectfully submitted,
- Dee Veer
Zionsville, IN
Thank you Geoff!
- Linda Gregory
Product:
Fishers, IN
Did an excellent job, explained every thing very clearly. Got job done in very timely manner. Thanks.
- Robert Kolb
Product:
Indianapolis, IN
Very pleased.
- Roger Palamara
Fishers, IN
I will definitely use your company again. Everyone I interacted with was willing to assist me in anyway possible. I just needed my garage codes changed but Geoff helped me to reprogram my car as well.
- Jaime Page
Product:
Westfield, IN
Ryan was awesome! He called ahead of time to let me know that he was ahead of schedule and will be coming in 20 minutes. He got to our house an hour earlier than scheduled. He explained everything to me and what needs to be done. I would definitely recommend Precision to my neighbors and to ask for RYAN!
- Zoraida Heiwig
Product:
Great job. Thank you.
- Efren Roslas