Brandon R
Average: 4.98 stars
Brandon R's Bio:
Brandon was born and raised in Connersville, IN. Brandon studied Criminal Justice while attending the University of Southern Indiana and enjoys playing basketball in his spare time. Brandon has been married for 11 years and loves spending time with his wife and two young children. He loves watching sports, especially the Indianapolis Colts.
Camby, IN
Carmel, IN
Our garage door opener stopped working via our remotes and the keypad. After trying to reprogram each device failed, I anticipated that our opener was on its last legs, especially considering the opener was about fifteen years old. I contacted Precision based on the many positive reviews both on the company website and on Google. I scheduled an appointment online (after business hours) and was contacted the following morning to confirm the appointment. Brandon R. was the technician who arrived, and our house must have been his first stop as he arrived around 8:15 AM which was right at the beginning of the scheduled appointment window. It was nice that Precision was able to send a technician out early on in the window as too often companies give four hours, and technicians don't arrive until the final fifteen minutes. This was the first clue as to the service we would be given. After talking with Brandon for a few minutes about the issues we were experiencing, he came to the conclusion that the logic board was most likely the culprit (which I was glad to hear, as that was my belief as well). Brandon provided me many different options for repairing or replacing the opener. He also pointed out some of the issues that likely led to the previous opener's eventual demise. Without pushing any kind of repair or trying to sell me on any specific product, he presented me with information to allow me to decide how to move forward, which I greatly appreciated. Too often technicians try to push some product that might not be necessary, and I did not feel that from Brandon. This was another clue as to why Precision has received such great reviews in the past. Besides the clear issues with the opener, Brandon presented issues regarding the springs and issues with the rollers. When inspecting the bearings, Brandon indicated that there may be issues, but it wasn't necessarily obvious that they needed to be replaced. Based on the quote Brandon provided me, I gave him the go ahead to replace the opener, the springs, and the rollers, as well as providing a second remote and an outdoor keypad. While completing the install, Brandon determined that the bearings in fact needed to be replaced, but he contacted his supervisor and was able to include them in the price he already quoted. This was yet another indication that Precision was the way to go with our repair. Throughout the entire process, Brandon was exceptionally professional and friendly. He wanted to make sure we had a garage door that worked exactly how we needed it. My wife and I recently had twins, and Brandon stated that the garage door should be the last of our concerns with newborns, especially since one of our babies is still at Riley. His professionalism and friendly demeanor were more than I could have hoped for from Precision, and I would highly recommend Precision for any garage door repairs in the future. I know if we encounter any issues, we will definitely contact Precision. It's because of Brandon that Precision has a new customer for life! Well done!
- Lisa Bush
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Service Technician: Brandon R
Noblesville, IN
I am very pleased with the service and the professional attitude of the work done.The door now works like a brand new door with new springs and Bearings. I can't say enough about how good the door now works.
- Heber Cassidy
Carmel, IN
Called when on the way and did great install Second time I have used precision door. Both times great service
- Ron Schmitt
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Service Technician: Brandon R
Carmel, IN
Brandon did a thorough repair job, ensuring us the best value for our money. He checked in with me multiple times throughout the repair process and kept me fully updated regarding repairs, pricing and his progress. I would highly recommend Brandon!
- Kevin Johnson
Indianapolis, IN
Brandon was great first he had to wait 10 minutes for me to get to the house, not a problem he said. Very polite and understanding.
- Michelle Axsom
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Service Technician: Brandon R
Avon, IN
Brandon was very helpful and knowledgeable in professional will highly recommend him to any other friends of family that had garage door problems
- McKinley Dodd
Indianapolis, IN
Kudos to Brandon R! Super informative and helpful. He gave me a fair quote and had repairs completed within an hour. A+!
- Brady O'Malia
Anderson, IN
Brandon R was great! He gave me great advice and was very informative. He was friendly and did a fantastic job. I would 100% use Precision again or recommend them to anyone.
- Kasey Sykes
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Service Technician: Brandon R
Anderson, IN
I am always very satisfied with Precision Garage Door’s service. You have always met and exceeded my expectations. Precision has installed a new door and now a new belt operator. Each time the techs were very knowledgeable and professional. I would highly suggest Precision for all of your garage door needs!
- Kristi Middleton
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Service Technician: Brandon R
Pendleton, IN
We had an emergency service call this past week and you guys were able to come out right away to help us! We had Brandon as our service tech and he was a great guy to work with! Very knowledgeable and helped educate us on what to look for in the future. Would recommend him and this company to anyone who is needing garage door repairs. Thanks for the help!
- Tyler Jonas
Fishers, IN
Brandon did a wonderful job on a Sunday for us. We appreciate this kind of service and professionalism. Please keep Brandon at Precision for a long time. He is a great asset to the organization.
- David Persic
Indianapolis, IN
Numerous repairs were done. Brandon ascertained what repairs needed to be done and discussed them with my wife and I. He seemed to understand the dilemma that we were facing as seniors and on a fixed income. He checked with his boss and we were offered a way to have most of the repairs done without having to purchase a new door at that time. We were very pleased with Brandon and the work that he did.
- Gregory Burden
Fishers, IN
Brandon was very good. Explained everything very well .Provided options. Very professional.
- Thomas Charles
Indianapolis, IN
Brandon couldn't have been nicer or done a better job! Would definitely recommend both him and Precision for your garage door needs.
- Peter Martin
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Service Technician: Brandon R
Fishers, IN
I used Precision several years ago at a different address and remembered that they had great customer service. I looked them up this time when I had a bracket that snapped. The nice lady who answered scheduled me same (within hours) day. I received. Nice informative text when the service guy was on his way. Customer service by him was stellar and he did great work and was very quick. He also educated me on what to look for in the future. I couldn’t be happier.
- Shellie Miller
Anderson, IN
Brandon was great!!! Friendly and very helpful. Explained everything in detail. Great price...
- Michael Mennick
Noblesville, IN
Brandon was very courteous and observed quarantine precautions. He gave a very thorough assessment of the deficiencies, due to age and wear, in the parts of my garage door. He replace the springs and rollers. Previous owner had jerry-rigged the door and bent several hinges which Brandon. He also replaced the bottom door seal. I feel very confident with the 5 year warranty on all of the new replaced parts. I am very glad I chose Precision.
- Deb Racster
McCordsville, IN
Brandon was wonderful! He was very helpful, profession and friendly! He explained everything and got the job done quickly! So happy to have my garage working, even better than before!
- Brook Jones
Franklin, IN
Brandon was FANTASTIC! He explained the problem and gave detailed options for repair. Brandon was professional and very efficient. I appreciated the options with NO pressure to buy any additional products. I did decide to replace my old, heavy wooden door with a lighter new model. It should be installed tomorrow and I can't wait! Precision Door more than met my needs and Brandon needs to be considered as a very valued employee.
- Kathy Mcgriff
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Service Technician: Brandon R
Indianapolis, IN
I remember hearing about Precision Garage Door on WIBC. I’m a big fan of WIBC and trust their advertisers.
- Jessica Smith
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Service Technician: Brandon R
Greenfield, IN
Brandon R did excellent job on finding problem and explaining what to look for in everyday door operation. He definitely deserves a 5-star rating
- Terry Fair
Indianapolis, IN
Brandon was the best guy! He not only fixed my garage door but while at my home, I had a flat tire. He changed my tire, so I was able to get on with my day. He deserves a 5 out of 5 and a raise!
- Carrie Davis
Fishers, IN
Brandon was our service professional. Couldn't ask for better service. We told him what we needed. He went out and reviewed everything came back with an estimate and options for us. He was very thorough in explaining each option and then gave us time to discuss and review. We gave him our choice and he went to work. When he was done we went out to the garage and he showed us what he did and how to work new opener. If we need anything further I will definitely ask for Brandon and would refer everyone to Precision and to ask for Brandon
- Paula Daily
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Service Technician: Brandon R
Indianapolis, IN
Brandon is very knowledgeable about the product. He walked us through his findings of the inspection and explained our options clearly and concisely. He was able to complete the agreed upon work in a timely manner and instructed us on how program and use the remotes and keypad. Brandon is an asset to your company.
- Joseph Wilson
Whitestown, IN
Just a little note to thank you for the excellent service I received today from my service technician, Brandon. Not only did he repair what I requested, but also was very professional and knowledgeable in answering my concerns about the garage door.. .
- Sallie Carlson
Indianapolis, IN
5 stars Garage door repair
- Beth Rafferty
Indianapolis, IN
Whole experience has been wonderful! Have nothing but good things i could say! Brandon R came out to service my garage door. He was thorough, efficient, and very nice.
- Paige Manley
Noblesville, IN
My technician was Brandon R. This guy was incredible. If you want to see the gold standard of customer service and professionalism, it's him. I felt like he took it personally and was interested in giving the problem and teaching what he was doing. I cannot highly recommend him and this company enough.
- Jeremy Smurr
Carmel, IN
Brandon was very thorough and checked all parts of door and showed me parts that showed ware and replacement costs. He showed me how to balance door. He called ahead and was very polite.
- Jane Spain
The service tech Brandon cakes before he came and worked so well with us, he was honest about what was really needed and what wasn’t. I appreciated his patience and humor during the entire service call!
- Cheri Brady