Read what people are saying
about Precision Garage Door
Precision Garage Door of Indianapolishas received 254 reviews, averaging 4.05 Stars:
Fishers, IN
An itemized copy of your invoice was emailed to you at completion of the job. If you did not receive one, we can always mail a hard copy to you.
Product:
Service Technician: Josh B
Indianapolis, IN
I was looking at the second repair in a year- of a 20 year old craftsman opener. Usually, I research all options to ensure I make the most economical, prudent decision. However, I impulsively called for service, because I was tired of lifting the garage door by hand. Although they did tell me there was a trip charge, I didn't consider that if I didn't like the options presented, I could go another route. All in all, if I had done things right, (in my eyes) I would have priced the openers that Precision offered, and researched the kind of opener I could go and buy myself and have installed. I am unemployed, so to get the best option was important. Although I felt the Liftmaster opener was too basic for the price, I am satisfied with the performance. I ended up getting the lowest priced one they offered. If I'd bought one at a big box store, I would have chosen a keypad entry. But it was too pricey. The opener I bought came with a basic wall control that didn't operate the light. I called and spoke with Chad, and this is why I'm giving four stars. He was very nice and patient, and was intent in "making me a satisfied customer." He upgraded the wall control at no extra cost. And also pointed out that if something were to go wrong with the opener, they would come out and fix it. If I bought one outright, I wouldn't have that option. Chad went out of his way to rectify my issue, and that kind of customer service is important to me. Travis the installer was also very professional. I am blunt and complained about the fact that I could have bought one, blah blah blah, and he remained nice and polite. I would use Precision again.
- Karen Swaynie
Fishers, IN
Eric was super nice and explained things well, but I did feel frustrated that just a few metal pieces (some plates)cost so much money!
- Jennifer Ourand
Indianapolis, IN
Although today we only got an estimate, I appreciated the professionalism shown as well as the information given regarding the problem with our garage door. You definitely lived up to your past reviews and reputation!
- Gabriela Pena
Indianapolis, IN
The quality of the technician was relatively good, but he neglected to put the fastener on the clovis pin which was rectified by another technician. You originally quoted price for the opener to be installed plus tax; the additional charge for the remotes was understandable. However, the fuel charge was a complete surprise and somewhat unethical. Installed plus tax appears to not really mean--installed plus tax.
- Donald Kerr
Indianapolis, IN
Courteous staff, explained things well and were quick and tidy in their work. I was disappointed in the fact that a second remote was an extra cost, but happy with the work done.
- Randy Fredriksz
Anderson, IN
- Loyd Davidson
Fishers, IN
Troy was a gentleman. He told me that I needed new springs. He did not tell me that I needed a whole new Liftmaster unit. He said that my unit was manufactured in 2001. He said that the springs were weak and could break soon. My neighbors have had to recently replace the springs of their garage door openers. These homes were built the same year. So I decided to have Troy do the recommended work. I am surprised that there is no guarantee for the spring that was replace. ?????
- Carol Kraft
Product:
Mooresville, IN
Following a call to your firm by me based upon past service by a Precision tech, Eric came to our house to provide an estimate for the purchase of two garage doors. He was very helpful and answered all of our questions, showing us several choices and providing estimated costs for each one. My only concern is that there are too few color choices for the Amarr carriage doors. We may decide to look elsewhere simply because of the lack of color choice. Otherwise, the visit was very professional and helpful.
- Norman Connell
Zionsville, IN
Mike did a great job in sharing and explaining the situation. I would recommend Mike to others. The manager/owner should be more receptive to competitive offers. This is a great way to gain loyalty from new and existing customers as referrals can be a key to expanding new business(without any additional cost of advertising).
- AJ Miller
Product:
Carmel, IN
We hired them through Angie's List for roller replacement. Eric noted a lot more wear and tear after a careful inspection and recommended a number of parts to be replaced. He credited me back the money spent through Angie's List. All the work was done the same day and the garage doors open very smoothly. I particularly like the lifetime parts and labor warranty.
- Bob Youkilis
Noblesville, IN
I was impressed with the ease and speed of Josh. He changed the broken spring and the other spring within a half hour. He also explained the other things that could be done. I chose not to do them at this time.
- Glenn Clapp
Indianapolis, IN
Can't comment on quality. Too soon but not concerned at this time.
- Cecil Shinkle
Product:
Greenwood, IN
- Chad Barker
Product:
Indianapolis, IN
Very professional and courteous. I would recommend this technician to other people.
- Richard Mace
Indianapolis, IN
Travis did a fine job. I'm still getting over the sting of thinking I was going to pay $250 and ending up paying $700 for the repair.
- Russell Swisher
Product:
Indianapolis, IN
Need to replace garage door and opener. Precision is one of the "Angie's List" companies that I called for an estimate. Corey was right on time and explained each item of the estimate. A little high on the estimate, but sometimes that's not all bad.
- Eugene hayworth
Lebanon, IN
We originally called because our door was giving us problems, but after talking with the service man who answered all our questions we decided to order a new door. He was very patient with us as we made our decisions on different options. One installer came, which surprised me because I thought it would take two, and he also was very polite and knowledgeable. He took down the old door and put it on his truck and installed the new door within two hours. We ordered the upgraded hardware with lifetime warranty on parts and labor. It is perfect, quiet and very attractive. We are very pleased with the service people and the product.
- Stephen Kent
Product:
Indianapolis, IN
Corey showed up on time, and got the work done fast. He was informative on the repairs needed, and gave me estimates before he began work. Overall, I am happy with my experience.
- Nathan Schickel
Product:
Indianapolis, IN
I was not there while the work was being done so I can't so I can't really say anything about the specialist that was there. When I came home later, I thought everything looked fine and seem to work well
- Dianne Corbin
Carmel, IN
I called in the first place from your ad in Reach publication. I hadn't been that impressed from the way a competitor of yours had handled a job of mine a few years ago and their receptionist couldn't offer any service for 26 hours to rectify my current problem. Your employee, Vicki was very helpful and patient with my two calls for an explanation of your service and rates. The third call was the order. Your technical, Corey was starting to concern me on an "upsale" approach but was very honest and explanatory to my previous repair job with your competitor. And performed the task great for completion.
- Bernie Stanich
Product:
Greenwood, IN
Mike took his time explaining the details of the repair & what my options were-which is very much appreciated. Called ahead to let me know he'd be here within 15 minutes & arrived on time, completed the job in a timely manner.
- Wendy Sorg
Product:
Pittsboro, IN
I was impressed by your association with Angie's List and the fact that Joel, the owner,included a personal message in the advertisement in Angie's List. The overall format of your advertisement reflects concern for the customer. Keep up the good work and don;t forget your technians and office staff always represent your policy and performance.A strong plus four stars from me and thank you!
- Jack L. Martin
Product:
Noblesville, IN
Great customer service. It broke on Friday night, and your company came out that night. I was originally quoted a time between 10:00 - midnight. Josh B communicated with us regarding his arrival time. He called first to say it would be earlier and called again when he was en route. My husband handled the actual quote and repair with Josh. Although I thought it was very expensive for the amount of time it took to do the repair, I was grateful it was taken care of the same day.
- Stephanie Schwall
Avon, IN
Great job. Garage door opener was installed in a very timely and professional manner.
- Dave Elmore
Product:
Fishers, IN
No comments.
- Tim Hoffman
Product:
Fishers, IN
No comments.
- Kathie Bonahoom
Product:
Greenfield, IN
It looks great.
- Marvin Cheshire
Product:
Fishers, IN
No comments.
- JEFFREY SOMERS
McCordsville, IN
He answered all of the questions I had for him. I had no problem with his service. He had to leave once to get a part he didn't have.
- Thomas Thowe
Product:
Need a detail bill of what items cost and amount instead of one big amount. The instalers were very nice but I don't remeber their names.
- Omer Vogelgesang