Garage Door Repair Reviews in Noblesville, IN (Page 29)
Precision Garage Door Service of Indianapolishas received 1088 reviews, averaging 4.95 Stars:
Noblesville, IN
Hi Eric, I spoke with my staff about your job, The technician informed me your spring was weak for two reasons. 1) The spring was old and weak due to wear and tear. 2)You had added insulation to the door, although it may seem like a negligible amount of weight, typically adding insulation adds 10-15 lbs. Your non insulated door had a specific weight of approximately 200 lbs, when a company installs the door they need to put in a spring made to lift 200 lbs. What this does is makes the door neutrally balanced so that it takes the same amount of force to either open or close the door. Your garage door opener is only designed to operate a properly balanced door. Adding 10 lbs may not seem like a lot, but it does throw off the balance. Some people(including novice garage door technicians) may try to compensate for this weight by adding winds to the spring, this will not correct the problem at all. A torsion spring is designed to have very little tension when the door is opened fully due to the tracks at that point holding the bulk of the door. By adding turns you basically just reverse the problem, causing the opener to be strained while it begins to close the door as opposed to when it begins to open. The only real fix is replacement of the spring with one or two that are engineered to lift 210 lbs approximately. The reason we recommend two springs and install two on every new double door we sell is that they last longer, and cause less stress on the other components of the spring system. Installing two springs is more expensive, we do so because it is the better way, other companies install one in a lot of cases because it is faster, cheaper, and easier. I hope this sheds some light, and if you would like to discuss this further please don't hesitate to reach out to me or reply to this email. Joel E Belyew
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Noblesville, IN
8/14/12 I has Jared and Joe out to fix our garage door. The cost was an amazing $XXXX. I thought this was pretty high in the first place. The problem continue off and on. We were gone several months and when we returned the same problem was back. On 3/1/13 Josh came out and fixed the problem in 30 min for $XX. He explained completely what the problem was (which was the same thing in Aug.) Would you recommend your company to someone else if this had happened to you. We felt we were WAY overcharged in Aug!! Scammed in fact.
- Chris Wolf
Hi Chris, Thanks for speaking with me today, it really helped me understand your frustration. I'm glad we were able to reach a mutual understanding, and I will have your refund applied to your credit card today. Thanks again, and if I can help any further please let me know, Joel E Belyew
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Noblesville, IN
The technician arrived exactly on time, finished the work quickly and professionally. I tested the door multiple times and asked so many questions. yet, he was patient and friendly the whole time and answered the questions very clearly. Very satisfied with the results, now I know why the business gets five stars reviews.
- Ramzi Baker
Noblesville, IN
i have been impressed by both the pre-sales And installation technician. Each person I have worked with went the extra mile and made sure what I was happy with my selections. Enjoyed Alec's candor and sharing information with me as he did the installation. Top notch all the way!
- Ray Finley
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Noblesville, IN
Jeremy did a great job. Very knowledgable, on time and professional. Only reason I did not give a 5 is because they added a $15 fuel surcharge to the bill. That was not mentioned on the phone or in person. I didn't even know it was there until I got the bill emailed to me. Not cool :(
- Karen Minniear
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Noblesville, IN
Thank you
- Abhi Soni
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Noblesville, IN
Mike did a really good job and i will use them again.
- Amstuiz, Lavonne
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Noblesville, IN
Service was great, did a really good job.
- Camp, Chip
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Noblesville, IN
Vladimir was very helpful and friendly, actually was able to arrive early and finish the job quickly
- McCaffrey, Craig
Noblesville, IN
Great service!!
- Herrington, Douglas
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Noblesville, IN
Excellent work!
- Moore, Paul
Noblesville, IN
Extremely nice and courteous. Explained the problem with door well, and would recommend again.
- McCutchen, Keith
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Noblesville, IN
Great Job!!
- Noel, Daniel
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Noblesville, IN
Technician was great and explained everything very well. Great service
- Warren, Gary
Noblesville, IN
Precision stood by their lifetime warranty on parts and labor. Vladimir was thorough, polite and professional. My time was important to me and to Precision. Everything was fixed in a short period of time so I could get back to work. Extremely satisfied with their service.
- C Miller
Noblesville, IN
Vladimir was pleasant and professional. He explained everything clearly. He did a fantastic job along with taking care of everything that needed to be fixed.
- Miller, Charles
Noblesville, IN
Great Job!!
- Decker, Mark
Noblesville, IN
Wow!! Jeremy Was courteous, Efficient, knowledgeable and professional. What an amazing team member. Truly an asset to an amazing company.
- Hipp, Gale
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Noblesville, IN
Eric was very thorogh and knowledgeable. He explained everything very clearly and made me aware of all my options.
- Aalbregtse, Danelle
Noblesville, IN
Vladimir arrived 1.5 hours early. Walked me through the problem and the options to fix. I will recommend Vladimir to all of my neighbors. Thanks again!
- Wainman, Paul
Noblesville, IN
Excellent service!
- Johnides, Paul
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Noblesville, IN
Excellent Work!!
- Hawkins, Karen
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Noblesville, IN
Technician was knowledgeable about service. Did a good job and was timely.
- Ulshafer,Greg
Noblesville, IN
I am very pleased with my service.
- Mackey, John
Noblesville, IN
Completely satisfied.
- Lenger, Stephine
Noblesville, IN
He did a really good job, and i will continue to use there services.
- Westfall, David
Product:
Noblesville, IN
Very satisfied with employee and service.
- Witt,Robert
Noblesville, IN
Great Service.
- Rich,Tom
Noblesville, IN
Explained everything and gave me all options available. Very friendly and courteous.
- Elliot,Marla
Noblesville, IN
Very polite, very fast service. Thank you
- Bowers,Beverly
I was very happy when Precision came out and made a repair on my garage door, but I was disappointed with the tune-up. Part of the service cost included a tune up. After the repair was complete the technician called me and said my door was out of balance. I asked why this was not part of the tune-up, and he would not answer me. He kept stating I needed another spring added to my garage door to balance my door since I had insulation. I sent an e-mail to five competitors asking about having two springs vs. one spring on my garage door, and they all replied I do not need a second spring. They all also stated they will balance a door during a tune-up. I later spoke with Eric at Precision and he told me they always put two springs on the garage doors when they instal a door. So IF YOU ONLY HAVE ONE SPRING ON YOUR GARAGE DOOR DO NOT CALL PRECISION, they will not balance your door, unless you go with two springs. To recap the garage door repair was nice, the tune-up or lack of tune-up was not what I expected.
- Eric Hendrich