Read what people are saying
about Precision Garage Door Service
Precision Garage Door Service of Indianapolishas received 14632 reviews, averaging 4.96 Stars:
Indianapolis, IN
Indianapolis, IN
Eric was very professional. He explained all of the issues we were having. Eric replaced a gear for us and the door is working well. We will definitely use your company's services in the future. Thank you!
- Julia Gough
Zionsville, IN
Repair of a sprocket, but after that there was an issue with the door closing properly. Door would go down a bit, then back up. Technician came out two other times, a bit unsure, then on fourth trip Josh came out and issue seems to have been resolved. Just continue to stress, one issue fixed followed by an entirely new and different issue that occurred immediately after the first issue. Still a bit wary of the door operation, but has been working properly past two days. Did hear quite a pitch from Josh regards to upgrades suggested, though I respectively declined.
- Alan Macdonald
Hi Alan, I'm sorry we had the follow up issue. Believe me, we don't like to make multiple warranty trips any more than you want to need them. Thankfully the issue was corrected. Your door failed several things on the safety inspection and was in need of further repairs. The gear and sprocket on your opener that was damaged was most likely due to these problems with your door. If I can be of any assistance please let me know.
Fishers, IN
Eric was very professional and cordial, as well as skillful in my repairs.
- Jerry Johnson
Fishers, IN
Need a detail bill of what items cost and amount instead of one big amount. The instalers were very nice but I don't remeber their names.
- Omer Vogelgesang
An itemized copy of your invoice was emailed to you at completion of the job. If you did not receive one, we can always mail a hard copy to you.
Service Provided:
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Service Technician: Josh B
Indianapolis, IN
Andrew was very nice and on time! He took the time to check everything out and explain what needed to be done. Great service!!
- Kelly Scott
Indianapolis, IN
The person on the phone that scheduled my appointment was very helpful. The service tech was on time, fast and efficient. Great service from start to finish!
- Karin Spychala
Indianapolis, IN
When I needed emergency service on my garage door, I had no idea who to call. I looked up info on the internet and the company with the highest ratings, Precision, was my first choice. The Dispatcher was wonderful and didn't make me feel like a burden for calling after hours and within 10 minutes of hanging up, Travis called to tell me he was on the way. When he arrived, he quickly assessed the damage and gave me a couple of options. He didn't pressure me towards any choice but made sure that I had all of the facts. I was amazed at how quickly he was able to get my door repaired! He actually smiled when he demonstrated my repaired door to me!! I've been in the service industry for over 20 yrs and the level of service I received from start to finish from Precision Door Service is SUPERIOR! I will recommend your company to everyone! I sincerely appreciate your help and will forever by loyal to your company!! Sincerely, Patty Heffelman
- Patricia Heffelman
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Fishers, IN
Eric was super nice and explained things well, but I did feel frustrated that just a few metal pieces (some plates)cost so much money!
- Jennifer Ourand
Indianapolis, IN
Eric was efficient, professional and arrived as scheduled. I had originally just wanted a new garage door seal but had some additional worn parts replaced since he was here. We are return customers and can recommend Precision Doors.
- Terry Cudahy
Indianapolis, IN
I can't say enough positive things about this company. We had purchased a deal on Angie's list and Precision was prompt in getting our service scheduled. Josh was our technician and he was awesome. He arrived on time. He even called and offered to come early if we were available. In looking at our garage door, a broken spring and problems with our opener he laid out all kinds of options. He was thorough in giving suggestions for solutions for all issues. He was not pushy, was honest about the various costs, offered opinions about types of doors including colors to match our house. He never appeared to be in a hurry, did not pressure us and was very patient and let my husband and I talk out the best options. Once all of our decisions were made (new opener, new door, new rollers) Josh quickly calculated our deposit and told us that we would receive a phone call the next day to schedule our installation. Precision was again very prompt in calling us and our service was scheduled for the following week. Outstanding service. There needs to be more companies that provide customer service like that of Precision! We look forward to our new garage door installation.
- Kevin and tammy Wente
Fishers, IN
- Brandon Smith
Indianapolis, IN
Although today we only got an estimate, I appreciated the professionalism shown as well as the information given regarding the problem with our garage door. You definitely lived up to your past reviews and reputation!
- Gabriela Pena
Zionsville, IN
THANK YOU! Our garage door was not opening and closing properly. The technician came out and made some small adjustments and recommendations to make it work correctly, which solved the problem. Thank you for your honesty in diagnosing the problem. I am extremely grateful and a loyal customer forever.
- Estelle
Greenwood, IN
Our experience was pretty terrible with this company. After two months from the time of the order, we have garage doors installed and they look good and work well, but are not exactly what we had ordered. Our order was actually messed up a couple different times. The technician was fabulous, but the office staff were not super helpful and messed up the order at least one of the times.
- Cristine Steele
Hi Christine, I'm sorry for the mix up. Your doors were 6'9" tall instead of the standard 7'. This is no excuse, and the technician should have caught this. Again I'm very sorry for the mistake, and the delay on your door. If I can be of any further assistance please call. Joel Belyew
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Indianapolis, IN
I was very please with Mike's service.
- Gwendolyn Ross
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Indianapolis, IN
Mike was informative and possessed good customer service.
- Gwendolyn Ross
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Fishers, IN
We are very pleased with our service. Our garage door would not go up, but the motor would run.We called and told them we were "stuck" here until they could come. Our tech came within 2 hours of our call.He explained the things that were broken and how much it would cost to fix them. He was VERY polite and friendly. He had everything fixed within an hour and showed us how the new parts were working. The heat that day was really bad and we heard no complaints!! 6 stars!!!!
- William Garrison
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Indianapolis, IN
Mike is a great asset to Precision. I would make sure to keep him... Good Job!!
- Steve Ruscitto
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Indianapolis, IN
The garage door repairs were provided within 2 hours of my call to PRECISION OVERHEAD GARAGE DOOR Service. I could not get my car out of the garage due to a broken door spring and the repair service provided by Technician ANDREW was very fast and well done! I was back on the road in just a little over an hour after ANDREW started the repairs! I chose PRECISION due to published ads and recommendations from friends! I am very glad that I made the 'RIGHT CHOICE'. Thanks, ANDREW ~
- Larry Powner
Fishers, IN
Troy and crew were very intent on making sure the door was properly installed and perfectly aligned. He also identified the faulty rubber seal and indicated it would be replaced. I would recommend the company to others looking for a new door. This is the second house on which we have installed new garage doors provided by Precision Garage Doors and very pleased with the results in both instances.
- Mike Porter
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Westfield, IN
- Michael Thomas
Carmel, IN
Mike offered me excellent service. He explained my problem and what to watch for.
- Rebecca Arrensen
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Indianapolis, IN
Andrew did a great job and we are very satisfied!
- Larry Powner
Indianapolis, IN
Eric was timely and very professional. He was able to answer any questions I had and share his industry knowledge. I look forward to working with Precision Garage Door again in the future, should the need arise.
- Mike Cook
Carmel, IN
Actually I meant to call garage doors of Indianapolis but Precision called me back and were able to come sooner. Corey was very professional. Thank you.
- Richard Smith
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Indianapolis, IN
The quality of the technician was relatively good, but he neglected to put the fastener on the clovis pin which was rectified by another technician. You originally quoted price for the opener to be installed plus tax; the additional charge for the remotes was understandable. However, the fuel charge was a complete surprise and somewhat unethical. Installed plus tax appears to not really mean--installed plus tax.
- Donald Kerr
Fishers, IN
Technician was polite, knowledgeable, quick with what he did and answered all my questions. Definitely would recommend. Price very reasonable.
- Jack Dickey
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Indianapolis, IN
Corey was very thorough in determining the problem with our garage door opener and in explaining his recommended repairs/replacements. The new opener works quietly and efficiently and is a definite improvement over what we had. Based on this experience, I would not hesitate to recommend Precision. By the way, a big part of my positive impression with the company came from the scheduler (Vicki?) who took my initial call and did a great job in getting our service scheduled quickly.
- Bill Hammel
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Anderson, IN
Hi, Corey was very nice on time and he fixed the issue with my door but when I made the appointment I thought the young lady I spoke with (by the way she was very nice also) told me he would inspect and grease the parts and I am sorry I don't think that happened. Other than that he was wonderful. Thank you, Connie
- Connie Majors
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I was looking at the second repair in a year- of a 20 year old craftsman opener. Usually, I research all options to ensure I make the most economical, prudent decision. However, I impulsively called for service, because I was tired of lifting the garage door by hand. Although they did tell me there was a trip charge, I didn't consider that if I didn't like the options presented, I could go another route. All in all, if I had done things right, (in my eyes) I would have priced the openers that Precision offered, and researched the kind of opener I could go and buy myself and have installed. I am unemployed, so to get the best option was important. Although I felt the Liftmaster opener was too basic for the price, I am satisfied with the performance. I ended up getting the lowest priced one they offered. If I'd bought one at a big box store, I would have chosen a keypad entry. But it was too pricey. The opener I bought came with a basic wall control that didn't operate the light. I called and spoke with Chad, and this is why I'm giving four stars. He was very nice and patient, and was intent in "making me a satisfied customer." He upgraded the wall control at no extra cost. And also pointed out that if something were to go wrong with the opener, they would come out and fix it. If I bought one outright, I wouldn't have that option. Chad went out of his way to rectify my issue, and that kind of customer service is important to me. Travis the installer was also very professional. I am blunt and complained about the fact that I could have bought one, blah blah blah, and he remained nice and polite. I would use Precision again.
- Karen Swaynie