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The technician seemed very knowledgeable and finished the installation of the new garage door opener in the time he said it would take. However, the system doesn't work properly. The technician stated that the circuit board was bad----something that was practically unheard of but yet it was a bad board. The safety feature, and the remote clicker doesn't work. I also have to hold the button down or the door will not close. I hope this is fixed in the next day or two because you have already been paid for a half done job. Am I happy? NO!

- J Henry

Thank you for the feedback. This is a very rare problem and unfortunately it happened to you. I hope the quick correction of the issue was satisfactory.

Since we have had 3 spring failures in the last 14 years, I requested lifetime warranty springs and Josh recommended fixing the rollers and bearings in order to make sure that the new springs and my garage door opener would last as long as possible. It was a bit more than I wanted to pay, but it will be worth it knowing that we will have no further spring replacement expenses.

- Mark Hannah

I am TOTALLY pleased with the service that Troy provided. He was very professional, efficient, personable, and on time. Precision is a great company and I will continue to do business with you because of the quality of service and pricing offered. I have not encountered another company that can beat what is offered by Precision. Thanks for the new garage door, it just upgraded up my property value!!! Great job Troy!!! You're the best!

- Bayyinah Batts

Tech informed and to the point. Very good. Not inexpensive but hopefully worth it.

- Randolph Hurst

I am uncertain of how durable the nylon rollers are but the service was well-done and the new keypad works just fine. It was expensive but if it works for many years to come and the rollers hold up, it will be a good investment.

- Mike Cahill

good job

- Kenneth Casey

Very professional and responsive when I called with quick convenient two-hour window for technician to come for repair. He clearly knows his stuff and handled my repair job with dispatch. Very satisfactory experience.

- Betty Cochrum

The doors are absolutely beautiful and Troy and his helper arrived on time and did the job quicker than anticipated. They were friendly, neat and courteous, well done.

- Dan Adams

Josh was very helpful and professional

- David Cunningham

Josh called ahead. Was on time!! Was willing to answer all questions and provided many options. the door is operating very well now with new springs, rollers and ball bearings... a total rebuild. I got your name from Angie's list and used a coupon. I am pleased with my service.

- Andy Trowbridge

Jeremy came out right on time and had the job done an hour later while keeping me informed with what needed to be done.

- Andrew Dean

on time, done quickly, very nice

- Lori Welter

Thank you for the quick response. Eric and Jason were very helpful, courteous, and professional. They did an excellent job repairing the door springs and making adjustments.

- Dennis Mungle

Eric did a great job. I appreciate that he was able to fix my current garage door opener instead of installing a new one. He works fast and had the part that was needed. So happy to have the garage door working after calling yesterday.

- Linda McKinney

We were very impressed with the service we received. The company is very professional and the technician was as well. We appreciated the information about the technicians provided on the website so we knew who to expect. We'll definitely call on you again should the need arise!

- Mark Stine

Jeremy was the service tech that worked on my door. He was very professional, friendly and explained/ showed me the repairs he suggested. Jeremy replaced the tension spring, garage door opener (coil was destroyed) and new key pad. I am very satisfied w/ the service and will definitely recommend your Co. to my friends. Thank you, Bel

- Belinda Lay

I must say that I was very pleased with the tech,Eric Gellenbeck. He was very pleasant. He explained all that needed to be repaired, he showed me the parts and how they worked and told me what my options were. His work was very professional and I'm extremely pleased whit the job he did! Thank you Eric. You did a wonderful job!I give Eric and Precision 5 stars for a job well done. Sincerely, Peggy

- Peggy Means

When the spring on my garage door broke, I called the company that had replaced the previous spring, and they were not open on the weekend. I did an internet search, and I found Precision. I called, and they sent a serviceman out. After a discussion with the technician, I decided to replace my 27 years old garage door versus replacing the spring for a 2nd time. I was very impressed with my serviceman Troy Brigman. He was very professional, and he took time during the installation to answer my questions about installation and maintenance of the door. Regards, Tim Kruse

- Tim Kruse

I must say that I was very pleased with the tech,Eric Gellenbeck. He was very pleasant. He explained all that needed to be repaired, he showed me the parts and how they worked and told me what my options were. His work was very professional and I'm extremely pleased whit the job he did! Thank you Eric. You did a wonderful job!I give Eric and Precision 5 stars for a job well done. Sincerely, Peggy

- Peggy Means

Thank you for doing an awesome job!!

- Valerie Jackson

I picked Precision because of price and the fact that I've had good experience with the products they sell in the past. I am not happy with the way the service guy sold my wife (I was at work and could not be reached) repairs to the spring system. This was unbudgeted cost. Further, he didn't explain in terms my wife would understand so that she apparently missed out on a package deal to fully repair the parts on our door.

- Art Holland

Fast efficient service. Very professional. Appointments are scheduled and followed up with a reminder email showing photos of the repairmen. A phone call was provided about 20 minutes ahead of time that the repairman was on his way.

- Martha Burton

I contacted Precision based on Angie's List reviews and would like to add my name to the list of happy customers. Every part of my contact with the Company has been exceptional - from the first call to the actual repair of my garage door the following day. All options were explained to me in terms I found easy to understand and there was no pressure. Hats off to your Company and Josh B, the tech!

- Ginny Schwier

Have used Precision before. Parts were still under warranty. Technician was timely, polite, answered all questions.

- Chris McCarthy

Andrew did a great job in repairing the garage door opener, etc. He was very knowledgeable and efficient on the installation.

- Martha Jetter

I watched the video your have on you website. I believe my tech has put the wrong springs on has failed to adjust what was put on. when I unhooked the garage door opener and opened the door it acted like the door that slams to the ground and opens too quickly rocketing to the top.

- Philip Metzger

Hi Phillip, Your springs should be balanced, and are under warranty. I'm not sure how the springs can be shooting upward(which would indicate being too strong for your door), and slamming to the ground(which would indicate the springs are too weak for your door) at the same time. But if there is a problem we stand behind all of our repairs. Please give me a call to arrange a follow up appointment at no charge. Thank you for the feedback. Joel Belyew

The service was done well, but the price seems expensive. Also your warranty policy seems like a way to lock people in to using your service only so you can charge what ever you feel like. Also the $80 service call fee is also too expensive. But I am glad that you reduce it for follow up work by $20 when the sticker is on the door.

- Charlotte Egler

Hi Mrs. Egler, Thank you for the feedback. I tried to reach by phone. I am committed to customer satisfaction, please let me know how I can help. Sincerely, Joel E Belyew

I called precision garage due to the highly ranked customer feedback. When my garage door would start going down it would automatically go back up after moving only approx. 12". The first technician told me that the door itself was the problem. He said that if I order the $800 door today that I would not have to pay the service call fee. The door was installed by a different tech while we were out of town that day. Two days later the door started having the same problem as before. I called precision and they sent a third tech to my house a couple days later. He took the time to actually do some troubleshooting and was very pleasant to work with. He told me the whole problem was due to bad sensors. He called his supervisor and he said they could replace them for an additional $96. I also work in the field service industry. If I replaced a part for a customer under my recommendation and it did not fix the problem, I certainly would not charge them for my lack of troubleshooting abilities. I spoke with this supervisor on the telephone myself. He was unwilling to do anything to make this right! He would not even install the sensors for free after buying an $800 door for no reason! Do not let this company service your garage. They are scammers, and they are not willing to correct their mistakes!

- Morgan Beyer

Hi Clint, At both the original appointment, and the appointment of installation of the new door neither technician found any problems with your doors sensors. That does not mean they may not have been a problem, sometimes intermittent problems happen and can be very difficult to diagnose. The original technician recommended replacing your door due to its poor condition, and a damaged and bent door such as yours is what was more likely causing the symptom you described at the time. I am afraid I donâ??t agree that this was a miss-diagnosis. Like I stated earlier the sensors may have been a problem prior to the third trip out, but I do not have the ability to diagnose or much less teach a technician to diagnose a problem part that works fine when they are at your home. We did waive our Service Fee for coming to your home, but the sensors were a part you would have needed to pay for even it had failed at the original appointment, or installation. I wish that all electronic problems were more black and white, but that unfortunately is not always the case. That being said, I am committed to customer satisfaction, and would like to discuss this further if youâ??d like. You can reach me at 844-4849, or reply to this email. Thanks, Joel E Belyew

Thanks

- Carmen Salsbury

Garage door opener installation was painless. Installer was very competent. Very pleased with the experience

- Seth Brooke